Noodles and Company — Restaurant in Mount Pleasant

After ordering 2 Mac n cheese with Parmesan crusted chicken and a Alfredo montemore with Parmesan crusted chicken to go, I sat and watched them cook my 2 Mac n cheese w/chicken, close them up and set them aside on the counter while my montemore sat wide open on the counter waiting for the chicken. 10 minutes had already passed and during that 10 minutes the ladies in front of me had already gotten their food and a group of teenage girls that came behind me had ordered. The lady who ordered right before I did had already finished eating her food and walked up to the counter where the general manager David was standing right next to the lids. She asked him for 2 lids. He completely dismissed her and said someone else would help her shortly. He then asked the assistant general manager Kodera what was going on with my Mac n cheese that had been sitting closed on the counter for so long. He pointed at my opened montemore that had been sitting on the counter this whole time saying it was apart of my order. He then told General manager David to start handing out the teenage girls orders that ordered several minutes after me. Finally 15 minutes of all my food sitting on the counter they finally put chicken in my montemore and handed it to me. I said my food had been sitting on the counter for the last 15 minutes to General Manager David and asked if something can be done. He decided to argue with me and said “no it hasn’t”. I said yes it has I have been watching my watch. He said “no it hasn’t”. I said ok then how long have they been sitting on the counter then? He said “according to my screen 7 minutes”. I informed him he is incorrect. (Even if it were true, why would you argue that 7 minutes is a legitimate amount of time for my food to sit on the counter? Everyone knows pasta goes cold very quickly). Anyway I said you know what can you just refund my tip? I’m not going to tip you to serve me cold food and then try to argue and dismiss me when I tried to talk to you about it. He said “I will take care of it later”. I said no that’s not ok, the issue needed to be addressed now. He said no, he was going to continue working on orders instead. And completely dismissed me and ignored me for the next 6 minutes. During this 6 minutes I asked general manager David, and other employees to give me the information for corporate or the owners information several times. David completely ignored me, assistant general manager Kodera who was right next to general manager David ignored me, and the new girl working the cash register apologized because she was new and didn’t know what to do. Finally after 6 minutes of continually asking for information assistant general manager Kodera said I should google noodles and find home office in Milwaukee. I asked General Manager David for his name. He gave his name and went right back to dismissing me. Now my food has been sitting around for over 20 minutes at this point. I never received my refund I requested nor did I get fresh hot food that I paid $43 for 3 dishes. They clearly have zero customer service skills. I guess I’m about to find out if this fits noodles and company standards when I...

On 05/15/2021 placed an order for my daughters 1 regular bowl Wisconsin Mac and Cheese with grill chicken breast and 1 small bowl Wisconsin Mac and Cheese with mushrooms. Arrived at location to pick up my order, my order was said to be completed, did not find my order, cashier approached me to ask what I was waiting for, showed her my phone with confirmation of my order. Cashier talked to manager and they said they would remake my order, I had to go to work and I was already delayed due to this, was offered a cookie or rice crispy treat for my wait , and I declined due to my children do not like either. Received my order and left, when I returned home my children were disappointed with there food, my daughter's Wisconsin Mac and Cheese barely had any cheese or mushrooms in it . On the following Monday I issued a complaint on noodlesandcompany.com , I received an email on 05/17/2021 from Kevin Fuller the assistant general manager apologizing for the inconvenience and that he would send me coupons ; never received the coupons. On 06/28/2021 I emailed Kevin again asking if he had sent the coupons, no reply. It is 07/15/2021 and I have still yet to receive the coupons that Kevin promised. I have had this happen once in the past from this very same location. I am sorry to say that I will not be ordering or dining at this Noodles and Company anytime in the future, I am also letting my family and friends know that, this Noodles and Company has horrible customer service if this is their policy to promise to send coupons to correct their error and...

please Stop supporting this over priced rich company who scams you. It’s a shame and should be out of business really. I just paid $9.14 for a small bowl with one scoop of noodles (employee verified) and Alfredo sauce. Total 5-6 bites worth, you could see the bottom of the bowl before eating. Was not filled with noodles at all. Also paid 1.25 for parm cheese, didn’t even receive the cheese, but if I remember correctly when they DO put it on, it’s the smallest amount. Why am I paying over a dollar for a sprinkle of cheese? Also … Alfredo is known for coming with parm cheese. GRATED PARM should not be a charge for any Alfredo dish. The employee said since I asked for no veggies in my dish that’s why I can see the bottom & there’s not much in there, SO WHY AM I PAYING FULL PRICE IF YOUR NOT GONNA ADD MORE NOODLE WHEN I TOOK OUT ALL THE VEGGIES? THAT IS NOT WORTH OVER $9! Total rip off. This is peoples hard earned money. You’re better off ordering a kids meal from Olive Garden, you get way more noodles, a side plus a drink all for less than $9.14. All I got from noodles and company was a tiny bowl of penne noodles with at most 6 bites worth of noodles with a little sauce. Didn’t even get my...