Rally's — Restaurant in Mount Pleasant

Id rate 0 or negative numbers if possible, my review is based on the rallys on S. MISSION st. Mount Pleasant mi,48858 ONLY....I love checkers food WHEN ITS MADE FRESH, PROPERLY, AND THE WAY I ASKED FOR IT... WELL let's just say that it rarely ever happens that way at this location, foods wrong, not enough, too much, cold, etc.... like i said if I could rate zero or below zero I would, too much too type about all the problems I've dealt with from this location but I won't be going there anymore!! You can only deal with the same old BS so many times before snapping and giving up... if the same ppl keep making the same "mistakes" day in and day out, they're no longer mistakes, and are now basically just cruel intentions that the person keeps conciously doing,..... there's no way anybody could keep making the same mistake repeatedly, every day at their job... without realizing it and knowing how to fix it,... in this case it's all just arrogance!! The ppl workin here just don't care... period.. they just want to take any shortcuts possible so they have less work to do, not considering that if THEY were the ones having their food messed up everytime they ordered something, they would probably be highly pissed too!! && management is just as stupid for not snapping there team into shape and instead helping the company go bankrupt by having the same orders remade...

If I could give a zero I would. I placed an order through the app and when I arrived I was told that the machine wasn’t t working and that we could substitute it from a list of certain things. When we decided on our replacement they came back a few moments later and was like “that’s actually not working either”. I asked for a refund instead and the guy at the window got the manager. When I asked the manager for a refund she was rude and said “there’s absolutely nothing I can do”. So pretty much Rally’s scammer or stole my money. Placed an order and got literally nothing. Didn’t get my order nor my money back. Absolutely ridiculous service and way to run a business. What else is crazy is there’s not one option in the app to leave a review on your order or the location...

I am usually very happy with Rally's, but tonight I am very disappointed with our Rally's order. We ordered 10 pieces of garlic parm boneless wings and 10 pieces of BBQ. One of the boxes with 5 garlic parm wings in it had 3 normal size wings and 1 that was a tiny scrap of chicken & another tiny scrap that wasn't even chicken, it was breading. Both boxes of garlic parm wings had barely any sauce on them. We also ordered a fish sandwich that was overcooked all the way through, dry and all of the edges were hard and crunchy. I gave 2 stars because the BBQ wings, fries and chili dog were excellent. I included pictures to show the difference between the 2...