Starbucks — Restaurant in Mount Pleasant

I am a Starbucks FANATIC, however even though I love Starbucks, this location has definitely gone downhill in the past couple of years. I have come to this location a lot as it is the Starbucks that is closest to me, but after this morning, I am just going to go to Gilmer or someplace else entirely. I guess that ‘Jaycee’, or whatever her name was, at the window was new or something because when she handed me my very HOT caramel macchiato, the lid was not on properly and the entire drink went all over my side and my car. I did call the store and they were like ‘you can get a free drink’ - that is so beyond the point. A free drink will not treat the blotchy red burn mark on my skin or make the pain go away. Or get the sticky caramel off of my car and out of my seat cushion. In twenty-five+ years of coming to Starbucks, this has literally never happened to me before.

Also, I order the same exact drink (same recipe) and I have ordered the same drink for over ten years: a hot Venti Skinny Caramel Macchiato with 7 pumps of the sugar-free vanilla, upside down (stirred). Yet somehow at THIS location, it always tastes different. There is only one barista at this location that has consistently made my drink correctly.

This location’s saving grace is its individual baristas: when Jessica and Mike (Michael?) work the drive-thru I never have any issues. And Amy, who works afternoons/nights is amazing - she has always made my drink perfect.

What an awful way to start my day and what a tragic...

I’ve ordered the same drink with lite ice at several other Starbucks in other cities as I travel often for work but for some reason this location equates lite ice with less drink. Go figure. If I order a soda with lite ice from a fast food place they don’t fill the cup half way with soda. So the manager of the shift thought it better to argue with me instead of top off my $6 coffee. Whatever. Apart from that I asked for the sweet cream on the side because I have to be very careful with my sugar intake and the guy taking the order said no problem but when I got to the window they had put the cream in it. I had to go around and go inside to try to get it fixed and the manager after refusing to accommodate lite ice yelled for me to ‘have a blessed day’ as I walked off obviously aggravated. Save your passive aggressive comments for someone else. I didn’t stop at Starbucks for a blessed day, I came for coffee. We all know yelling that at someone after a disagreement is about the same as saying “f you”. As I said I’ve been to to s of different Starbucks across the country. Not sure why this manager would rather argue instead of...

9/9/2023- the woman over the speaker said hi how are today.. I replied honestly I’m sad today. She said ok let’s make your drink extra special and I ordered a viral drink( which was amazing) 2 cake pops and 2 small whip creams for the girls.. I got up the the window to hand my card and she said your orders already been paid for and I burst into tears again and said are you serious she said yes.. I informed her I haven’t been to a Starbucks in over a year because my mom went to Starbucks everyday until she passed away. They all made my day.. then handed me my stuff and there were notes on both items.. thank you for your kindness.. I’ve been struggling over the last year with my moms death and you guys reminded me to be...