Tropical Smoothie Cafe — Restaurant in Mount Pleasant

I wish I could give the employees a different rating as it would be a 5! The employees there have always been exceptionally polite and on their A game. As for the manager, today I ordered smoothies through DoorDash and was having someone else pick it up. The manager was rude, yelling at the employees in front of customers and refusing to give her the smoothies because she was unaware of the “pick up,”option on doordash. This resulted in me having to call and explain that I indeed ordered it as pickup and she repeatedly kept rambling about how doordash is a delivery service. After I got off the phone I had to inconveniently drive up there to get my order.

Instead of coming out to apologize about the “mix up,”she had one of her employees come out and apologize. At that time I asked for her to come out and tried to tell her, my number is on the order, you could have called? Or used some common sense as the order and my name wasn’t identical to any orders they had. At that time she kept talking over me telling me, “the order wasn’t given?” “There’s 2 sides to every story.” When all was needed was a simple apology and I don’t know maybe take the time to figure out the order rather than having me drive back out for some melted smoothies.

1 star manager 5...

I go here all the time and I always get the same thing. This time they gave me a pea protein shake. I wanted an açaí berry boost. I was order 54 and my server hailey b counter 1 on 3/3/24 at 6:46:02pm. And this is absolutely ridiculous. If you messed up say something and redo it. Don’t hand out nasty drinks. These are expensive drinks for me I get as a treat. This was an awful experience and I don’t think I will be returning to this location. I won’t waste my money I don’t think these ladies working tonight even know what they are doing me I am very upset. I am disappointed as I look forward to my treat but now I can’t even drink it. Powder in the middle and disgusting Do better. I think there needs to be training Train your workers. Stop wasting people’s money. I wasn’t the only unsatisfied customer today I may be the only one who spoke up Sorry but not sorry....

Usually has really good food and smoothies, although wait time is a little long for a single item. Really disappointed in the service at my last visit. The usual item that I order (mocha madness, a chocolate flavored smoothie with a hint of coffee) was extremely bitter and had a lot of black stuff at the bottom (not sure how it's made, but it tasted like drinking the grounds out of an espresso maker). Had to dump it out before it was even half gone because it wasn't able to be saved (tried adding milk to tone down the flavor, and even some sugar). The guy at the counter really didn't seem like he wanted to be there and ended up missing a part of my order. I spent an extra half hour waiting for an item that apparently wasn't typed in (I didn't know because I wasn't given the receipt to check). Their wraps are good, but if what happened last time is going to be more common, it's not...