Jack in the Box — Restaurant in Mountain View

Never once have I gone to this location where they don’t mess up my order.

Today, I went on my lunch break to try their mozzarella sticks, which they’re still out of (for over a week now; no one has bothered to put up a sign at the drive through or anything).

So I ordered a cluck sandwich combo (plain sandwich with onion rings and a coke). The first person didn’t understand what I meant or how to customize it or something so someone else took my order. I emphasized the order twice. He confirmed.

It took 10 minutes at the window for the man at the window to give me my food. It was the wrong sandwich. Something grilled. Being that they NEVER get my order correct, I checked. Told him it was wrong that I asked for a cluck sandwich, plain. He asked if I wanted it spicy; I said no.

He asked me to wait in a spot; he’d bring it out. He then brought the same grilled chicken sandwich out. I checked before he walked away.

I emphasize a cluck sandwich, plain. He’s annoyed at this point which I get. It’s lunchtime. It’s busy. It took me 45 minutes by now to get through the line and wait for the wrong sandwich. The frustration is mutual.

A different employee brings me the sandwich. I check it before he walks away. Again. It’s a cluck sandwich, plain. I thank him.

And I get back to work to eat in the parking lot only to find out it’s spicy.

I just wasted my entire lunch break for onion...

The food there is okay, but the service is horrible. The cashier appears to not understand English well. We want to use a coupon to order a burger, and buy another burger, that's it. The cashier keeps saying that our coupon doesn't include 2 burgers, even if I keep telling her, we want to buy another burger not using the coupon, the additional burger is NOT relevant to the coupon at all. Nothing works, we gave up and only use the coupon for 1 burger, okay. Then, when our burger is ready and we come back to the cashier, she even found our coupon which is already torn by the cashier when we're ordering, and told us this is the evidence that our coupon is only for a single burger. WHY????? I don't think we're respected at all, and it's ridiculous that we just cannot order another burger...

Drive through pickup is super fast and easy. Food is surprisingly good for what other people have told me about Jack in the Box 😅 I went in with no expectations and was pleasantly surprised. I'm especially a fan of the crispy chicken wrap, and the tacos are typical Taco Bell-esque crispy tacos. Mini sauced tacos essentially turned into a messy/soggy nacho pile but taste was still pretty good. The popcorn chicken was also super juicy, though the bottom of the container was swimming in oil by the end and I had to blot it off. I had gotten the Nashville hot chicken version, which wouldn't be particularly spicy for anyone who...