Taco Bell — Restaurant in Murray

I would give 0 stars if I could. My husband went through the drive thru to get an order we have gotten several times before. They added things to the order we didn’t ask for them also didn’t know how to remove the items that we didn’t order. So he paid for it and came home. When I say everything on the order was wrong is an understatement. The drinks were practically water, the food was all wrong (not even hot food either) and we pay more for the food than we ever have before. I had him take me back to get a refund and I got in there and obviously upset that my sons, my husbands, and my food was wrong. I told the employee what was wrong and he told me to “calm down” multiple times with the manager right there, I’ve never been so blatantly disrespected. This is the closest one to my house and now I’m more willing to travel each time to have better service and probably a...

I showed up to pick up a mobile order and sat in the lobby for 30 minutes before the “manager” finally said they didn’t have my order. I guess drive thru orders take priority over everyone else, only because those are timed and corporate keeps an eye on that stuff. I said the mobile order was under my mother’s name not mine, I even read off what the order was so I’m not sure how 2 and 2 don’t add up to 4? I had to drive back to my house because I accidentally grabbed the wrong phone and when I got back with the proper phone and therefore the receipt, I asked if there was some sort of discount for my next visit I was told there was nothing that could be done. I’ve managed Taco Bell and currently manage Burger King. There is always something that can be done. It’s really true what they say, customer service no...

I have never been treated so well by a fast-food restaurant as I did tonight by this one. When my order was being taken I was asked specific things about my likes, he listened well enough to ask questions that made sure my food was okay to eat, I appreciated that a ton! Then when I drove to the window, the woman working noticed that I did not order a drink and said, " you shouldn't have to eat your dinner without a drink and the way the economy is, can I get you a complimentary drink?" And that was the deciding factor that made me stop in the parking lot and do a review on this way out of the ordinary trip to fast food dinner. So thank you Taco Bell crew you are awesome and I...