Arby's — Restaurant in Muskegon Charter Township

I went to this location to acquire one (1) thing and one (1) thing only- Mozzarella sticks; or, as Arby's dubbed them, "Mozzarella Fries". I went with a few friends. We pooled our hard earned US dollars and procured a few morsels for ourselves. I distinctly rememember inquiring about recieving a few extra marinaras- this will be important later. After we had paid, we had driven to the window, at which the food was to be presented to us. To my understanding, we had recieved all that we had requested of Arby's, including the extra marinara. To this, the kind employee at the window obliged. However, after recieving our bag of goodies, we ventured homeward. It was not until we looked deeper within the bag that we discovered the "Mozzarella Fries" were nowhere to be found. Alas, there was not one, not two, but THREE, marinara sauces in the bag. This indicates to me that the employees knew that there was slated to be a six (6) piece mozzarella fry in the bag. I watched, hungrily, as my colleagues consumed their morsels; and had nary a mozzarella fry to speak of. All I request of this Arby's is that they take care not to inflict this same emotional distress upon the next unwitting mozzarella consumer.

In closing, All employees were very kind regardless of the...

I had the pleasure of visiting Arby's today and encountered a truly exceptional individual who single-handedly elevated my dining experience. The team member who served us was an embodiment of warmth and positivity, radiating an infectious energy that permeated the entire establishment. Her genuine laughter and joyful demeanor created a welcoming atmosphere, making everyone around her feel valued and appreciated. Despite Arby's not being my go-to culinary destination, this remarkable individual's exceptional service and kindness compelled me to share my gratitude.(and go back!!)Her exemplary people skills and enthusiasm are a testament to the impact one person can have on others, and I felt compelled to acknowledge her outstanding contribution to customer satisfaction. !!!! Shout out to LAKESA!!!!! (sorry if mispelled!) !!!!she deserves MORE...

Went to check out the remodel. Saw that prices increased, and also noticed portion sizes went down. I'm not complaining about that, I can understand in today's world why portions would be smaller, however the price isn't justified. My order was so incorrect that all I can really do is just laugh. The food that I did order that I actually received wasn't fresh, besides for my shakes there wasn't anything good about my visit. So after spending almost 40 bucks for two adults and a child to have some dinner, that we couldn't even enjoy, I guess you could say I'm a little mad. I won't be returning to any Arby's ever again, just days after reopening for your remodel and this is what customers are given for trying to come check out the new store? Horrible. 0/5 will...