Domino's Pizza — Restaurant in Mustang

I rarely write reviews, but my recent experience at Domino’s absolutely deserves recognition, specifically thanks to one employee who went above and beyond: Baylie Webb. From the moment I walked in, Baylie carried herself with such professionalism, friendliness, and genuine warmth that it transformed a simple garlic bread bites order into something that felt personal and memorable. In a world where customer service can often feel rushed or transactional, Baylie stood out as the kind of team member every business dreams of having on their staff. First Impressions: Baylie greeted me right away with a welcoming smile and an upbeat, approachable energy. She made eye contact, addressed me politely, and somehow balanced efficiency with making me feel like my order actually mattered. I wasn’t just another ticket in the queue—I was treated as if my experience was her top priority. That simple act of acknowledgment set the tone for everything that followed. Order Process: When I placed my order, Baylie demonstrated absolute product knowledge. She answered questions without hesitation, walked me through options in a clear and friendly manner, and even gave helpful suggestions when I seemed unsure. What impressed me most was her ability to do this without being pushy. She struck the perfect balance between upselling and genuinely making sure I’d get the food I wanted. For example, when I asked about different items, she didn’t just rattle them off mechanically—she explained the differences, gave her personal favorite, and highlighted what most customers enjoyed. That level of attentiveness made it easy for me to make a decision. She knew the menu inside and out, and it showed. Communication and Efficiency: Baylie spoke with confidence, patience, and clarity. Her tone was professional yet friendly, never rushed, never condescending. Our interaction felt like she had the time of day for me, which is a rare quality in fast-paced environments like Domino’s. She keyed in my order accurately, double-checked it with me to make sure everything was correct, and gave me an estimated wait time that turned out to be exactly right. That kind of precision is no accident—it reflects someone who takes pride in her work and respects her customers’ time. Professional Demeanor: Baylie carries herself with a calm, composed presence that inspires confidence. You can tell she’s someone who not only understands the importance of customer service but also genuinely enjoys providing it. There’s a difference between doing a job because you have to and doing it because you care—and Baylie is firmly in the second category. Even small details—her polite phrasing, her posture, the way she checked in with other team members without missing a beat—showed leadership qualities. Honestly, she handled herself like a manager already. The Human Touch: What really elevated this interaction was Baylie’s authenticity. She has that rare skill of making people feel seen. Whether it was the genuine smile, her kind words, or her ability to create an easygoing, pleasant vibe, I walked away with more than just garlic bread bites... I walked away with a positive memory. That’s the kind of impression people don’t forget, and it’s why I felt compelled to write this review. Why She Deserves Recognition: Employees like Baylie are the backbone of a successful brand. Food can be replicated by competitors, but service like this cannot. Baylie Webb is an asset to Domino’s, and I truly hope management recognizes her value. Her dedication, attention to detail, and natural people skills make her stand out not only as a great employee but as a potential future leader within the company. To sum it up: If every Domino’s had a Baylie Webb, customer loyalty would be guaranteed for life. She turned what could have been an ordinary takeout order into a five-star experience worthy of a glowing review. Thank you, Baylie, for setting the bar so high. You’ve officially raised my expectations of what Domino’s service...

Normally has great service. Not today over the phone. I had to repeat myself at least 4 times while giving my order and after having the employee say my order back to me (one pizza, one side). Once getting through that process, I then had to repeat my card number, expiration date, and security code a total of 6 times, and was told it was incorrect every single time. After finally getting to speak with a a different employee, turns out, the first employee was inputting my card information incorrectly. AFTER THAT. I ended up being told the wrong total price for the order in the first place, charged for the original amount I was told, then told me they were going to take another $5.00 out because they messed up on their end and the second employee couldn't ask the first because apparently within 5 second he had already left for a delivery.

After asking to speak with a manager (and waiting another 8 minutes after already being on the phone for 10 for this order), I was told there was a mistype that the employee could've taken care of and had no reason to put me on hold. While the manager was very kind, the ignorance and terrible communication skills by the employees overshadow this and have left me with a very bad taste in my mouth.

I will no longer be using...

This location routinely delays order deliveries, up to and over an hour past scheduled delivery times with no communication to the customer, except to be incredibly rude when contacted with questions. I'm sorry, but on what planet does it take over THREE AND A HALF HOURS to prepare and deliver two medium pizzas TWO miles away? Especially when the entire shop is full of employees...? Then to only have a random employee get loud and very rude to your face when you ask for a manager's name or corporate phone number because of the absolute lunacy..... and then they won't give it to you. Orders are often wrong, burnt, not cut, or dropped/damaged in the box before arrival, or even before leaving the store - which is made obvious by the lack of toppings on the pizza in a pristine box. Items purchased on the side are usually just left at the store, which is obviously where they should be, considering they were paid for. It's too bad, really, because we used to...