Tropical Smoothie Cafe — Restaurant in Mustang

We've been to this store several times and enjoyed it very much! Today's visit was not so great!! The usual manager was not there - his replacement was Alex and we WERE NOT IMPRESSED!! She was rude and spoke harshly to us when we questioned the price. The first employee we saw was Jeremy, he was helpful and pleasant!! The sandwiches we ordered were our usual orders and we're use to them being served warm, today's sandwiches were not! The drinks were not drinkable!!! Joe's Bahama mama was gritty and pulpy, he couldn't hardly get it through the straw, it was paler in color, didn't taste right and he barely drank half of it. My island green, no kale add energy was not drinkable either!! It didn't have much flavor, was runny and the posted picture shows how little of it I drank!! If the woman had not been so rude to us, we might have given her an opportunity to make it right but she made it very obvious she didn't want to deal with us. It will be a loooong time before we go back, If we ever go back to this...

I normally don't leave a bad review unless I have had consistently bad experiences, but this was super disappointing and looking at other reviews, I am not the only one who feels this way. I ordered an Island Greens Detox smoothie, and it was barely even blended. I couldn't drink it through a straw because of the large chunks of ice and ginger. My favorite thing on the menu is the veggie hummus wrap. Normally this wrap comes cut in half down the center. They cut this thing lengthwise from corner to corner and didn't even cut it all the way through, so when I got home, I had to cut it again myself just to eat it. The "lettuce" on it was actually just a handful of center stalks (no leaf). My side of kale apple slaw was barely enough for one bite and only had one measley apple sliver in it. Smh I don't plan to ever visit this location again and honestly should have called for a refund. If you can make the drive to the one in Yukon, I recommend you do it. Never a bad...

I have been visiting tropical smoothie A LOT in the past few months as the bowls and smoothies have been a major pregnancy craving of mine. I visited to get my normal mixed berry greek yogurt bowl which comes with Strawberries, Blueberries, granola, almonds, honey, and chia seeds. Normally if they are low or out of one of the fruits, I am asked what I would like to substitute with. Today I guess they were low on strawberries but nothing was said during my visit. I got home to discover they decided to go ahead and add banana to make up for the missing strawberries. I’m HIGHLY allergic to bananas and would have never approved this substitution if anything had been said to me. I’m now out my money and a meal. This is also not the first time my order has been messed up by this location and I’m highly disappointed as it is the closest and most convenient, but I guess I need to find a different...