Auntie Anne's — Restaurant in Myrtle Beach

Well I think their current rating speaks for itself...Went to get the kids a snack and was told that they don't give change back and to use exact change or they would keep it or I could use a card. I reluctantly used my card but asked several times if this was a corporate policy or franchise policy and got no answer and the person at the register refused to answer and pointed at the sign. She called the next person and refused to talk to me. I couldn't even ask for a refund. I called the manager and was hung up on. Called corporate and found out that this is a franchise rule and logged complaints about the customer service. I was contacted by the franchises HR department and they asked for my receipt and it's been over a week and I haven't heard a word from them. I would strongly advise anyone to stay clear of this establishment. When other businesses run out of change, which is only happened to me one other time in my entire life they round down and don't steal your money. I feel like this franchises using this old narrative of coin shortage to be extra profitable, which is morally wrong and would add up to a very large sum of money...

I had to wait 10 minutes for 2 small cups of pretzels because they only had 2 full shelves of large cups and could not just pour some into a small cup. And while I was waiting near the napkins and straws I had 3 employees tell me to wait out in the middle of mall traffic with my broken arm and 2 kids just in case they were to get a line, which they did not and I was almost run into several times. The people behind me had to wait and they never asked them to move. I will not bring my family here again and I will make sure all of facebook, instagram and anywhere else I can think of to tell my story will know how you discriminate against customers who do not want a large cup of freakin pretzels. All they had to do was put some in small cup and send...

Go to another location? YES. The only reason it gets 2stars is the taste. This location always has continuously rude staff. The last visit was my last and worst. The young man at the register didn't explain how my online coupon worked he just kept covering the scanner and being rude saying "Not yet!" When I got the order that was in the warmer it was burnt and tasted mainly like salt. The people in front of me had to come back because he hadn't even rung up part of their order and he told them they hadn't ordered it. The young lady was upset telling him I wouldn't have bought it if I hadn't bought cheese. I will also say the price for a little container of cheese is robbery $1.50 each. NOT WORTH YOUR TIME! Not even if you...