Palmetto Moon (Myrtle Beach) — Local services in Myrtle Beach

Unfortunately this place has absolutely awful customer service!!!!! The young lady we spoke with at the store regarding two defective boogie boards that we bought (probably from the Caribbean) could not have been ruder. We purchased 2 boards for$21.99 each the evening we arrived, we took them out the beach the following day and had them in the sun for a few hours. The material on the body side started bubbling up & separating from the boards almost immediately!! This should absolutely not happen!! We tried to have the store take them back or allow us to exchange the item for something else but the sales girl basically told us “ the rules are the rules”. The receipt says they accept exchanges! She would not call a manager. Was extremely nasty and said we could “come back tomorrow to speak with someone at 3pm”. She would not give us her name or the names of anybody we could talk with tomorrow! She just walked away from us. We will never ever return to this store. I told the young lady i was sorry she was having a bad day and she just retorted… I’m having a great day.”” You are the...

I have loved this store (both locations) since my 1st time shopping 5yrs ago. I come to the store at least once a month if not more spending a lot of money every time. The last 3 times I have been I have a hand full of clothes to try on & due to short staffing I can’t try on my clothes because the dressing room is closed. Today was it for me there were 5 employees up at the 2 registers & with my hands yet again full of clothes to try on, my husbands full of things to purchase. I put everything back & will not be returning to the store. It doesn’t matter time of day I have gone when they open, midday & evening it’s closed. It’s upsetting because I...

For the sake of everything good, MANAGEMENT! TRAIN YOUR EMPLOYEES. Y’all have these teenagers running this store like chickens with their heads cut off. One young man SUCKED HIS TEETH for having to go behind my boyfriend to fold a misplaced shirt. Lord forbid we’re interested in looking at something. Teach these damn kids...