Applebee's Grill + Bar — Restaurant in Napa

Subject: Dining Experience at Applebee’s Review

I recently dined at Applebee’s, and I would like to provide feedback on my experience, which unfortunately left much to be desired.

Upon arrival, I noticed that the waiter’s initial greeting was rather informal. Instead of the customary “Hello, how are you?” it was more along the lines of “What’s up with you?” While I understand that friendly interactions can be positive, it felt somewhat unprofessional.

After placing my order, I waited for an extended period, approximately 20 minutes, for my food to arrive. During this time, no one approached me to inquire if I needed anything else or if I was satisfied with my experience so far.

I also observed that the waiter seemed preoccupied with socializing with another individual, possibly a fellow employee, outside the restaurant. This behavior, along with the fact that other waitstaff were engaged in conversations and using their phones, created an atmosphere that did not reflect the level of attentiveness and service one would expect at a restaurant.

It wasn’t until approximately 30 minutes later that a manager finally appeared and took care of my bill. This further extended the wait time, making my overall dining experience less than satisfactory.

I understand that service can occasionally have its challenges, but I hope that Applebee’s can address these issues to ensure a more professional and attentive customer experience in the future. Thank you for considering this feedback, and I hope it contributes to the improvement of your establishment’s...

I honestly wasn't expecting much from an Applebee's but somehow they still disappointed. As a group of three, we waited over an hour around 7pm on a Tuesday night to be seated. The hostess originally said it would be 30 minutes. I totally understand and support COVID restrictions and difficulties but there was ample seating both inside and outside of the restaurant with multiple parties leaving during that time frame. The hostess and staff never acknowledged the wait time to us. We also waited over 10 minutes once seated just to get our drink orders. My veggie burger was dry and crispy?? and there was no cheese even though I asked for it. The waitresses were pleasant and nice but not the fastest. There was one staff member working take out that was hustling hard. I thought maybe the restaurant was busy or under staffed but I actually heard one waitress say "I'm glad it's slow tonight because I start a new day job tomorrow. I didn't make any money tonight". We also had 3 different waitresses because ours went on break during the meal, which is fine, but we waited and didn't have the best service because of it. I also overheard a manager and waitress talking about this location saying "the management isn't good" and "it used to be a lot different." I still tipped over 20% because it isn't the service staff's fault and these are tough times but ... literally NOTHING went right during our trip there. I thought I was...

My wife ordered a classic burger and told the server no bacon please extra pickles. We did this because the last time we were there we ordered the same thing and it had bacon on the burger The manager at that time told us to make sure we tell the server no bacon. So we did this time. No where on the menu did it say the classic burger comes with bacon. So she ordered it and said no bacon. We get a burger with Bacon. We sent the burger back telling the server we asked for no bacon. She took it back to the kitchen and 3 minutes and 42 seconds later she come back with the same burger with no bacon but you can still see the indentation of the bacon in the cheese. She never came back to the table. Never asked if anything was wrong. Never got us a refill. She did however ask if we wanted to order desert. Lol. My wife can't eat pork. So she left hungry. I ate the burger and took the meal I ordered home. We had to ask for our check. We had to ask for change to tip her. She has many chances to ask what was wrong and why my wife wasn't eating since we had to ask for her to keep coming back for a box, the...