The Home Depot — Local services in Napa

Without question, the Napa Home Depot store has got to be the WORST as it relates to customer service! From the employees ambulating aimlessly around the store (everywhere indeed, except where they need to be when one needs to find them!)

We have done a couple of remodels in the last 5 years. One of them working with the Salt Lake City Fort Union store, the other in and around the Napa Valley. What a difference in work ethic, level of knowledge, and willingness to help on the part of the employees at both stores!!! While the SLC employees in all departments were courteous, went out of their way to help, and knew their stuff, the people at the Napa store --whenever one can find someone-- were apathetic, dumb and even dismissive.

Just yesterday, I went to ask a simple question at the paint dept. and could find no one behind the desk. When I did find somebody in one of the aisles, the guy spoke broken English and answered my questions with a sneering attitude.

I'll be politically incorrect here and just get to the point in the interest of brevity and truth: The fact is most of the employees seem to have been picked from one minority or another, perhaps to satisfy the obligatory quota system prevailing in this NorCal-Frisco-values-infected enclave. Unfortunately, the impression these people project is that they are either resentful of being employed, or that they are there strictly for an easy ride and a paycheck. They show absolutely no sense of commitment to their job.

Perhaps there's a pervasive lack of competence as well in the managerial pool, since apparently no one appears to be checking up on these poorly supervised employees who exhibit little time for customers, yet plenty of it for chit-chating and yucking it up with one another, for spending time talking on their cell phone, or for walking around with their hands inside their apron pockets.

I have finally opted to avoid these Napa HD store 'human drones' and drive to Windsor or Rhonert Park to get better service. Even considering the additional expense in gas, the travel time, the higher Sonoma County tax rate, and half-spaced-out pot heads who work there, the Santa Rosa HD is slightly preferable.

Bottom line, Home Depot headquarters should do some sort of employe proficiency and motivation audit on the Napa store employees to improve this situation. Perhaps the only reason this store does not close, given the enormous waste and inefficiency that occurs there, is the fact that this is the only HD in the middle of a mostly rural area, and this perhaps helps to keep the sales volume consistently high. However, there's no reason the customers should have to suffer the inconvenience of having to travel afar to get satisfaction. I'd give this store ZERO stars, but the system in place does not allow it!

PS: Additionally, I am working with highly sought-after contractors on the current remodel, and they have made it abundantly clear to me that they will not do business with the Napa HD store, precisely for the reasons...

This Home DEPOT in Napa, California was the worst store I have ever been in my life. The Workers where Not helpful at all & Rude & Disrespectful. They all Profiled Me the 1 person that I thought was maybe helpful was rude & asked me questions like are you buying all of this 'i said Yes' ( it was not a whole lot just about $200.00 ) then he said or you buying it with a Gift Card ' I said No cash money '. Then when I got up towards the counter that guy had pointed to the customer service desk & said that the guy thier would help me . & Since I had never been thier I had a few small items that I changed my mind on through out the store that I had found other things that would be sutable for what I needed. So instead of just setting them where they did not belong I offered them to the guy at Customer Service. I said to him Nice Ring ( cause he had a really Nice trippy Silver Stone ring on) then I said - I changed My mind on these I do not want them. Then he said to Me ' WHAT YOU THINK YOU CAN JUST GO THROUGH THE STORE & PICK SOME ITEMS & THEN BRING THEM UP TO THE COUNTER & GET A REFUND FOR THEM.(very disrespectful & rude tone) I said what are you talking about I have been here for at least 2 hours & I have this Bigg flat Cart of stuff I am purchasing . I just Changed My Mind on those few Items. Then THE JERK turned & went to the end of the counter & just ignored Me & (was tryn to ignore me. But I made sure to say what I had to say In the End) then some other cashier Chic helped me & she was Also Rude. I said a few things like am not paying with a Gift card or a stolen credit card I have plenty of cash on me ( at least $500.00) I told the guy he Owed Me appology. He appologized his name is EDRIS Home DEPOT Napa. Then when I was putting the items on the Utility trailer & in my Jeep all by My self cause no one offered to assist Me ( 3 bundles of rooffing shingles that are Extermly heavy & some ²x⁴ s wood stuff & Big sheet of Mesh screen & other items) they missed ringing me up on like 10 small cork like bags that was covered part way by the shingles cause they was to busy being Rude to me to pay attention to thier job. So I took the small bags back In side & said that they had forgot to ring me up for them . What a theiving foul person I am to come back In .. then I said I May Live in Vallejo but Vallejo Home DEPOT is alot better then thier Profiling Asses . I do not recommend the Napa Store I had to give it 1 Star just to be able to leave my Opinion or I would not give it a Star at ALL . I spent about $300.00 that Evening never again in...

DON'T BUY FLOORING AT HOME DEPOT!!!!!!!!!!!!

On June 3, 2020, I went to Home Depot for laminate flooring. All the signs said "8 Day Delivery if Not in Stock", so I assumed that the flooring would be delivered within two weeks. The flooring has to stay in the house for a few days before it can be installed, then two or three days for the install. Even with a week extra, it fit my timeline and I paid for flooring and installation.

The sales guy was very helpful, and I got a phone call updating me on what would happen. It all seemed good.

Two weeks come and go. No flooring and no word. I call. They say they will get back to me. I call again. They finally get back to me-the flooring will arrive on July 2, 2020. (Four weeks from the order date.) The installation will be a week later.

Two days before the delivery they call. The delivery window is 8 AM to 6 PM. They did not tell me that the "delivery" would be to my yard. If I had known that, I would have had someone on call to help me. I did not know that, so I had to unload a full pallet of laminate from the yard into the basement all by myself OR leave it in the yard for someone to steal.

At age 62, I unload a full pallet of laminate from my yard to the basement.

So now, today, we are at week five. The installers are set to arrive between 8 AM- 10 AM. They arrive at 12:05.

Twenty minutes later, the installers say the floors are far to unlevel and there is no way to install them. They pack up and leave.

Five weeks in and Home Depot is telling me "Oh, well, these things happen." I said "You sent out a guy to measure and assess! He told me the floors were level!!!" The customer service person says "Well, he really can't tell, the installers are the ones who can tell..."

If I have known on June 3 that an installer would show up 5-1/2 weeks later to tell me the job was impossible, I never would have paid Home Depot $4,700.

UPDATE: I had a contractor friend come in to level it. He says there should be no problem, it's just a couple of places. He says those guys probably did not want to carry the laminate up from the basement.

DON'T BUY FLOORING AT HOME...