Les Schwab Tire Center — Local services in Napa

I made an appt last week for this morning. It was for just an inspection. I arrived on time at 10am. The man checked me in and told me i was to get alignment and balance on my tires. I informed him i had already had the tires balanced at costco with my warranty and he said ok then an allignment. I said no sir. My appt was just to check all the suspension to get an estimate for the service i will need. He said well we are a few hours behind schedule so it will be a few hours. I said well the person who set my appt this time was because i have an appt at 1 so i cant wait hours. He said oh you will be out by the time for your appt. I have extreme morning sickness so i was already not feeling well. I was very diappointed that after an hour nothing and my car was parked directly in front of the door because i am handicapped. I asked the lady at the desk to please cancel my appt and return my key. Not one im sorry , not anything other then her saying for the honda. I said yes and she had no expression or any type of customer service like have a nice day. I am extremely disappointed that my appt wasnt even in the afternoon. People should be notified if they are going to have to wait several hours. I have no extra car, live on the opposite side of town and the service made me want to not return. Wasted my gas and entire morning to come to this appt. And it made me feel extremely sad that the man just tried to get me to get a service and sign for it when that was not what i scheduled and i didnt want because there is an issue with the suspension that would just cause me to get another allignment after...

I hate to only give them 3 stars, because I've had excellent service in the past, but this time there were several screw-ups. Went in to buy 4 rims and 4 tires for a 2020 Jeep Rubicon. Wanted to get new rims and street tires, and keep the mud/snow tires and rims for when they're needed. With the help of the salesman I picked out a set of rims and tires, then as I'm about to leave another employee said the rims wouldn't fit, so had to buy more expensive ones, an extra $500. Both the tires and rims had to be ordered, so I set up an appointment, Arrived at the appointment and was told the rims they ordered won't fit, so they had to order new rims. 60 minute round trip for nothing. Set up another appointment, arrived for the appointment, no record of the appointment, so had to wait an hour before the car goes in. Then after waiting another 60 minutes, they tell me they can't find two of the 4 tires they ordered (must of sold them to someone else), and they have to go to another store to get them. So instead of waiting I had to have my wife come and drive me home, another hour of drive time. It's now after 3 pm, I left at 1100 (arrived at 0900), still don't have a vehicle. Finally finished at 3:15, they were apologetic and waived some labor charges, but it still wasn't a...

I purchased a battery for my car at Les Schwab Tire Center for the first time. They were recommended to me by my AAA insurance emergency road service. I believe purchasing a new installed battery is done on a first come/first service basis. My wait was only 2-3 hours. The shop is located in the large, outside shopping mall on Soscol and Imola. So, it was easy keeping myself "occupied" for a few hours. I had a burger at In/Out Burger, I toured Target and got a drink at Jamba Juice. My battery was installed timely. The team at LSTC was professional and friendly. I installed a standard, non-brand, new battery for $275 (includes installation and a 2 year guaranteed replacement). My car ISN'T new and, as long as it keeps starting my car, I am very satisfied. I got a quote from other battery shops in Napa and got quotes on name brand batteries from $600-750 (installed). Maybe, if my car was less than 5 years old, I might entertain the thought of paying such a price for a new battery. But LSTC's battery suits me, and my car just FINE. Heck, if the battery DIES on me after 2 years, I can go back to LSTC and buy another brand new battery. I will still have paid less than buying the $600-$700 battery! Thank...