Bombay Eats / Bombay Wraps — Restaurant in Naperville

I love me some indian food & tried this fast-casual spot for the 1st time recently. I was intrigued by the counter-serve concept & their claim of affordability since my budget is tight & I'm often on the go.

🌱 I explored their website & menu online ahead of time, & I was happy to see that they claimed to offer wild rice (more nutrient-dense & natural than common rice options) & their menu was marked to indicate vegan & gluten-free options, which I appreciate since I am vegan, GF, & conscious of healthier food options.

When I stopped in tho, the lady at the counter said they no long offer wild rice, only white rice with peas. Bummer. But I tried a bowl anyways with potatoes, all of the veggie fixings & vegan sauces of green chutney & sweet red chutney. It was cool that the bowl included all those toppings for an affordable price, & that the vegan/GF options were also clearly marked at their counter 🙌🏽👏🏽

The lady who served me was kind & attentive as well as willing to answer any questions that I had. This was nice to see. She also gave me a coupon for free samosas on my next visit. I asked if the samosas were GF & she seemed uncertain but said she was pretty sure they were gluten-free. I checked the website afterward to learn that the samosas are NOT GF. So, I couldnt use the coupon.

The bowl was tasty & satisfying & I appreciated the friendly experience & affordability. Though I'm not a fan of staff having uncertainty on their offerings, being informed behind the counter is important. I also dont like when the online menu doesnt accurately convey what they actually offer... I came for the wild rice just to learn they didnt offer it. I wish they had more protein options too, like tofu for example, which is common at other indian spots. On a second visit during dinner hours they also didn't have any rice asking customers to wait 20 mins while they made some. I had to go somewhere else to eat bc I didn't have the time to wait. Its important to ensure the counter is prepped ahead of rush times bc fast-casual means we shouldnt have to wait.

I might give them another chance, but hope to see improvements in these areas. Otherwise nice people &...

So disappointed. I used to be a frequent customer at their downtown location back in 2010 - 2013 when I lived and worked nearby. Recently relocated to Naperville area and was excited to head back to Bombay Wraps. Went there on a Monday evening. There was no one in the restaurant and there was no one by the counter either :) eventually someone showed up after few min. I then, asked for a chicken Tikka wrap - chicken reshmi was added. I had to tell them that wasn't chicken Tikka. Lamb curry wrap was strictly alright and the chutney/sauce were very watered down- minimum flavor. We say down, ate. I then wanted to go back and get something else. Again no one behind the counter. I waited for few min and gave up and left the place. Bombay Wraps was a trip down the memory lane for me and I was very excited to return. It was a sad experience and I will definitely won't return. There are much better...

I am a frequent customer of this place and I recommend it 100%. Excellent food, friendly and professional service, good atmosphere, but I want to comment on all those people who are rude and inhuman with the people behind the counter. On my last visit I was enjoying my dinner when a couple arrived with a baby (he was crying a lot). The woman was noticeably upset and very rude to the employees, she ordered several dishes and in the end she didn't want them, she only insulted the people who were working and left the place. I think that the people of this and all establishments that offer customer service deserve respect since they are only doing their job and trying to offer the best service to their customers. How bad for those types of people who hate...