Baskin-Robbins — Restaurant in Nashville-Davidson

I've typically had a pretty good interaction service. Went there on 2/20 and ordered a Love Potion #31 shake. The 2 young ladies there were wonderful, and they were always kind from when we would see them at another location. I got my shake but noticed it tasted like the milk was bad. This location does not have a phone, which is super unprofessional...so I had a family member go into the store to see what I could do since I lived 25 minutes away. The young ladies said that they would tell the boss about this so I threw the shake away after also letting someone else taste it. Who confirmed that it tasted like the milk was expired. The next day when I went in the bus would not even acknowledge that the shake was bad and would not replace the shake and everytime I said something he would immediately shake his head and say it wasn't true. He never offered compensation and when I asked for it to be replaced he would not. He didn't at all acknowledge me as a customer or even apologize for there being money spent and it was wasted. I remember an incident similar last year and he wasn't very kind then either [to another customer]. I will not shop at or support this location anymore. I did call BR customer...

Stopped in for a shake. Two young male customers were having a dispute with the two young employees. The customers left and I ordered a large chocolate shake. The initial employee that was going to make the shake picked up a dirty blender pitcher from the sink and started making my shake. I asked her if she would use a clean pitcher and she looked at it and informed the other he would have to make it since she really didn’t know how. . Then that employee, who seemed in charge, said he would make it “if I would give a worthy tip” I said, “ no because him doing his job was not dependent on me giving a tip.” I also informed him I would be informing his store owner. Which after reading these prior reviews seems would just fall on deaf ears. So I will be informing corporate and never returning to...

I ordered a cake for a birthday celebration. I told the girl at the counter that I wanted it to look exactly like a cake in their cooler. It had to be made since I wanted a different ice cream in the cake. When I picked up the cake it looked nothing like what I wanted. The one I wanted had pretty light pink roses on it with a pale pink “icing”. I was told that the owner’s wife does the cakes. There were hot pink large swirls where the roses should have been and the cake color was a deep pink. In short it was quite tacky looking. The young man working called his boss and was told nothing could be done. Needless to say, I will not be purchasing any other cakes from this or his other locations and I suggest others...