Well-known fast-food chain serving grilled burgers, fries & shakes.
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On my lunch, i work right across the street, i was greeted by a very long drive thru line. After a 10 min wait, i was finally greeted at the window. I was handed my drink and the manager on duty yelled at the associate saying that they were waiting on fries. This associate told me to “pull to the double doors and i’ll bring your order out to you.” so that’s what i did. After 15 mins of waiting, I walk inside to the same manager preparing an order. she then, quite literally, screams “double cheeseburger” at least 5 times while looking at me in the eyes. now, i ordered a double bacon cheeseburger, so i believed that that was not my order. also, she was preparing it as i walked in so how was i supposed to know that it wasn’t an order that was placed inside the building. when i don’t respond to her, she threw the bag on the counter and started assisting another customer. another associate asked if i ordered a double cheeseburger to which i said no.. i asked the associate if it’s a double BACON cheeseburger to which the manager (who was currently talking to a customer) again yells saying “yes” over and over again. so why wasn’t that said or why didn’t you just say it was the mobile pickup order?
Just very unprofessional for a manager. I myself am a manager and work right across the street. I am a regular at this location for that reason. I could never dream of talking to a customer the way that she talked to me. I will not be...
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Not A Critic Just A Customer!!!! Yumz Up! 3/22/22 NOT A CRITIC JUST A CUSTOMER!!!!!! Lisa at the Drive Thru ALWAYS provides a pleasant experience, shes ALWAYS pleasant and PROFESSIONAL, which is HUGE plus , shes been around for years , the type of service she provides is to be COMMENDED, I hope BK realizes what she brings to this location because it is one you don't experience very often💎💎💎💎💎💎💎💎💎 THANKS AGAIN LISA , YOU'RE AWESOME 💖💖💖
8/4/21 To Burger King District/Regional/Corp managers
Ive been going to this location for years and that's because Lisa (Drive Team Member) makes my BK visit so pleasant! She been there for years and I know I'm gonna get Top Notch Service from her, she does this consistently and effortlessly. I do reviews for Google and I review a wide variety of restaurants, places, experiences and when I come across great Customer Experience I do my best to acknowledge it and this is one of those experiences. Please pass this information forward because your Team Member Lisa at the Drive Thru derves the recognition/praise!. Cheers to you ! Here's your::
💎NAC JAC Diamond Service...
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Every time we visit this location it has fresh hot food! The works speak and they are hospitable! One day as we had to care for errands in another area we stopped at Burger King and to surprise the food was Old tasting and missing items. So we had to come back to get the items in which we were asked why didn't we get the missing items? Simply put you didn't give them to us!!!🥸🧐😒 SO, WE HEAD HOME WITH A BAG FULL OF FOOD AND FRUSTRATION! BUT WE DECIDED to stop and see if this location could make it better. Although it wasn't her responsibility Ms. Welma the manager who took a lose to money at this location. Showed hospitality in accommodating us and sent a very pleasant worker who was originally from Milwaukee WI out with our new food. This cheered us up since we grow up in Chicago and Milwaukee as Bucks fans. Point They are an amazing staff & excellent place to...
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