Trap Fusion Express - Nashville — Restaurant in Nashville-Davidson

I went to Trap Fusion after being gifted a plate from a coworker. I was so impressed that I went home and told my family about it and we planned to eat it again the following week (today). I went to the food hall and ordered my food. The wait was LONG! I had an estimated timeframe for pick up between 5:47-5:57pm. I already had to wait a total of 28-30mins based on when I ordered up to the final approximate time. I went back to the kiosk/tablet to see the wait time was an additional 16min wait! It was 6:02 pm and I had no idea at that point when my food would come out. I called the number online and spoke to the most unpleasant person representing this company. I told him my name, and that the time surpassed the estimated timeframe and the kiosk was now reading a different time. He took the opportunity to tell me it was an estimate time. I explained the timeframe for pickup had surpass the time and that the kiosk was reading differently and I continued by asked why was I not notified or received an alert to explain that the order was delayed. He said “I was actually working on your order but… now I’m on the phone with you” in the most dismissive tone. He took no accountability and never apologized for the delay. No care for my time at all. The food still took more time! What’s even more disappointing was that the food was not as good as the first time I had it. They dressed it up all nice, but the grits had absolutely no taste. Needless to say, this was my last time ordering from there. I don’t care how good the food may be, no customer should be treated in that manner when they are supporting your business! Your product brings the customers to you- but the service keeps them with you and helps you expand! With your current approach, your poor customer service experience will be the demise of...

Got takeout from this place a few hours ago. We got the lamb chops as well as oxtails plate. $25 for 4 tiny lamb chops is a little pricey in my opinion; however, the lamb chops were easily some of the best I’ve had!!! They were well seasoned and very flavorful. I’d give them a 10 if I could! We also got the Carribean Oxtails, grilled broccoli, and cabbage. Everything was bland and the oxtails weren’t carribbean style at all.

The owner is extremely nice and because of this, I will visit them again to try...

© 1 Check-In The restaurant is located in a co-op with several other restaurants but it's delicious mouth watering food leaves it standing alone as oasis for those craving incredible "slap yo momma and gradma" food! As you devour one item after another your taste buds call each the best on the menu! Don't take my word just experience it for yourself, and take your family, your friends and anyone you are seeking...