Hampton Inn & Suites Nashville Downtown Capitol View — Hotel in Nashville-Davidson

I wanted to give this hotel a higher rating, but one interaction with one staff member made me rate it this low. My friends and I were staying at this hotel to celebrate my bachelor party. Some of us flew down to Nashville, and some of us drove. The staff that was present on Thursday, June 19, 2025 and Friday, June 20, 2025 were great! The front desk Staff members were great, as were the cleaning staff, the staff running the breakfast area and the bartender on the rooftop bar! Amazing! Even the front desk staff, and the breakfast staff during the morning shift on Saturday June 21, were amazing. Extremely helpful and welcoming! Now here is where I have to give such a low rating. The front desk staff that worked Saturday, June 21 2025, during the afternoon shift, the woman with the curly hair was horrible! She was rude! She was dismissive! She made us feel unwelcome! One of the guys that was suppose to be in the trio could not make it due to a death in the family. He sent over a bottle of Dom Perignon to the hotel for me, as a surprise. He ordered it via DoorDash and in the instructions, put my name and room number. When I got back to the hotel, at around 5pm, I asked her if there was something for me at the front desk. I gave her my name and room number and she immediately got aggressive and said “no, there is nothing here for you.” I asked if she could please look and unprompted, she said “oh are you looking for a cheap bottle of wine that was delivered by door dash? I gave that to another person staying in the hotel. Sorry.” I told her that it wasn’t cheap and my friend spent a lot of money on that bottle, and then I asked her why she would call it cheap? She completely ignored my question. I asked if she could call the person she gave it to and ask them to return it. She first said she forgot who she gave it too, then she said she remembered (all this without checking her computer) and that she would call the room. She proceeded to pick up the phone and not dial and then tell me that the guy is not picking up. I told her to that this is a problem and I would like to work with her to fix it. She then looked me in my eyes and said, “what’s done is done. Nothing I can do. Tell your little friend to call DoorDash and either get his money back or send over another bottle.” So I did just that. I called my friend and told him what happened. I went up to the my room to relax for a bit and I got a call from her. She called my room and started yelling at me telling me that I shouldn’t have called my friend because my friend called her to complain and that my friend said he would be speaking to her manager. I told her I followed her instructions and that with the way she acted, and calling my room to complain about my friend being mad was unprofessional. My friend then sent another bottle, DoorDash confirmed it was delivered and when I went to collect it I was told it was given away to a group of men who were leaving the hotel as a mistake. I was upset at this point, but did not argue. I did warn that I would be writing a review and calling the management team on Monday, June 23, and I was told “they ain’t going to do nothing.” So basically I am convinced that the front desk staff who worked the afternoon shift on June 21, 2025 stole two bottles of expensive champagne from me and my friend! And they did not seem worried about any potential consequences! Extremely unprofessional! If you are looking to stay here, do not stay here if you plan on having anything delivered to your room during the Saturday afternoon shift, because depending on it’s value, it might not make it to you! Other than that, this hotel is perfect! Clean, conveniently located, great breakfast options, great pool, great view, great drinks,...

Hampton Inn & Suites Nashville-Downtown: A Solid Choice for Business Travel For my recent business trip to Nashville, I chose the Hampton Inn & Suites Nashville-Downtown, and it proved to be a reliable and convenient option that catered well to my needs. Location: The hotel's location is a major plus for business travelers. It's situated within walking distance of many downtown businesses and attractions, making it easy to get around without relying on a car or rideshare. The proximity to Broadway also offers plenty of dining and entertainment options for after-work hours. Accommodations: The room itself was clean, comfortable, and well-appointed. The bed was comfortable, and the workspace was adequate for catching up on emails and preparing for meetings. I appreciated the free Wi-Fi, which was fast and reliable. The bathroom was also clean and stocked with all the necessary amenities. Amenities: The hotel offers several amenities that enhance the business travel experience. The complimentary breakfast buffet was a great way to start the day, offering a variety of hot and cold options. The fitness center was well-equipped, allowing me to maintain my workout routine while on the road. And the business center was helpful for printing documents and accessing the internet. Service: The hotel staff was friendly and accommodating throughout my stay. They were always available to answer questions and provide assistance. The check-in and check-out process was quick and efficient. Overall: I had a positive experience at the Hampton Inn & Suites Nashville-Downtown. It offered a comfortable and convenient stay that met my needs as a business traveler. The location, accommodations, amenities, and service were all satisfactory. While it may not be the most luxurious hotel in Nashville, it provides good value for the price, especially for those on a business trip. I would recommend this hotel to other business travelers visiting Nashville. Some additional notes: The valet parking is the only option, which can be a bit pricey. The breakfast area can get crowded during peak hours. The hotel is located in a lively area, so some noise from the street can be expected. Overall, the Hampton Inn & Suites Nashville-Downtown is a solid choice for business travelers seeking a comfortable and convenient stay in a central location. It may not offer all the bells and whistles of a luxury hotel, but it delivers on the essentials and provides good value...

Hotel will not issue a refund when I cancelled 2 hours after making a reservation. When calling the front desk to cancel she assured me that since it was prior to the 48 hour cancellation window I would be issued a full refund. My card was charge $800 for one night cancellation. Speaking to Hilton corporate three different employees assured me a refund would be issued and just to watch my card for it. The refund has never been issued and the GM Teresa Moore never spoke to me, but left a message with the Hilton employees that they had extended it to a 6 day cancellation window so I would not receive a refund. This was booked 3 days prior and cancelled within 2 hours and 7 minutes. The cancellation policy needs to be appropriately adjusted if a person is booking within that window, and the management should honour what their employees say to their customers. I would have used it for one night had I been told we would be charged for it-I can GUARANTEE I was told I was being issued a full refund. Whats worse is that the management have never once responded to any calls, or emails requesting help. Furthermore if a hotel wants to take as much money as possible from a customer on a high demand weekend they have to be ok with people not staying there due to the price. Disgusting behaviour from all management-very thankful to the lovely souls answering the phone and being helpful and kind. Be cautious-the lady on the phone repeatedly told me 'they can do whatever they want' and it seems they have. Don't waste your hard earned money. Fun update 1 month and 8 days later I got an email from Hilton corporate stating that it is now coded as ‘no show’ when the day previous Hilton corporate had it as ‘late cancel’ so someone has accessed this itinerary over a month later to change it to further credit their case against refunding our family. Shady shady shady management. Service1.0

Further update -hotel owner responds with we have to uphold our cancelation policies. If they had they would have upheld what their staff literally said to me on the phone that I was prior to 48 hours and would be issued a full refund. AKA they’re keeping $1170 Canadian because they want to. Such disappointing management...