Cambria Hotel Nashville Midtown — Hotel in Nashville-Davidson

We were put into a dirty room and valet hit my car and denied it.

To Whom It May Concern,

I’m writing to express my deep disappointment and frustration with my recent stay at the Cambria Hotel Midtown in Nashville, TN. I expected a clean, professional, and welcoming environment—and instead encountered a series of issues that left me disgusted and completely dissatisfied.

Upon arrival yesterday, we were placed in Room 822. While showering, I was horrified to find pubic hair that very clearly did not belong to me, along with multiple other hairs and pink bacterial stains throughout the bathroom. The shower looked unclean and the entire bathroom felt unsanitary. That initial discovery set the tone for the rest of our stay—I immediately felt uncomfortable and upset.

I went to the front desk to report the condition of the room. I spoke with a young woman (dark bangs, peekaboo highlights, glasses), who said she would notify her manager and follow up with a resolution. Roughly 10–15 minutes later, housekeeping knocked on our door—rather abruptly, I might add—and the encounter began unpleasantly.

Mrs. Linda from housekeeping initially seemed defensive and skeptical, as though she believed I was exaggerating or making it up. However, once I showed her the photos and pointed out the short, straight hairs in the bathroom (neither mine nor my daughter’s, as we both have long, curly hair), her demeanor shifted. She became more professional and helpful. I appreciated her courtesy at that point—she ensured we were moved to another room and allowed me to inspect it beforehand. While this effort was acknowledged, the situation had already left a sour taste in our mouths.

As a gesture of goodwill, we were offered a voucher for an appetizer and two drinks at the restaurant upstairs. That led to a pleasant dining experience, and I was genuinely willing to move forward, hoping the worst was behind us.

Unfortunately, that wasn’t the case.

This morning, July 10, 2025, I discovered fresh damage to my car—a 2018 Toyota Camry—after it had been parked overnight by your valet, Ethan. I know every scratch and blemish on my vehicle, and this was unmistakably new: a fresh chip in the paint and a visible misalignment of the front bumper (passenger's side corner), which now no longer sits flush.

I immediately reported the issue to the two valet attendants on duty, Nancy and Nikaia, who were both professional and empathetic. Nikaia took photos of the damage and assured me she would send them to her manager. Trusting that the situation would be handled seriously, we left the hotel for the day.

Upon returning around 5:30 PM, I followed up with the valet staff, including Maddox (if I have the name correct), who had been present the night before. To my disbelief, I was informed that valet management had effectively dismissed the matter, claiming there was “not much else they could do” and stating that if valet had hit anything, there would be yellow paint on the car—because the only possible obstruction in the garage, they insisted, was a yellow pole.

Frankly, that response is insulting. The notion that a parking structure offers no other opportunities for collision, and that yellow paint is the only acceptable indicator of damage, is both illogical and evasive. This reeks of a shallow attempt to avoid liability, rather than any genuine interest in resolving the issue or taking responsibility.

At this point, I genuinely do not know who to turn to or how to express the extent of my disappointment with this hotel. I was already willing to overlook the unclean room and the less-than-welcoming front desk experience. But the valet damage—coupled with the dismissive, patronizing response from management—has made this entire stay something I deeply regret.

I expect a serious response from your valet company and hotel leadership. At a minimum, I request:

Formal acknowledgment of the damage to my vehicle

A clear explanation of how this complaint is being handled

Direct follow-up from hotel management

Information on how you plan to make this right

I sincerely hope this message reaches someone with both the authority and integrity to take real action. I have attached reference pictures to this email.

Sincerely, Laura Ramirez 817-308-068 Reservation Details: Check in 7/09/25 around 4pm, Check out date 7/11/25. Room 822, later...

Overall, we enjoyed our stay. I booked on an outside website and when I contacted the hotel they got back to me quickly to confirm our stay. Check in and out process was very easy. Valet was a great addition and the people working it were nice. It’s $40 per night which isn’t bad considering the safety and security you feel knowing your car is in good hands. The hotel itself was enjoyable. I picked this spot in particular because it seemed more updated and modern. My incidental hold of $75 was promptly returned the next day. I loved the gym (it was very warm in there and the temp was locked but still appreciated the gym was there). The breakfast was delish but I didn’t realize it was an order, wait, and pay kind of deal. I was hoping to run down for a quick egg or bagel. The guy working was hustling and I was sad to see him work by himself even though there was a lot of people dining in that morning. The room was clean, beds comfy. I like the idea that they don’t have staff come in the room regularly. My one big grievance was that there was no water supply for the rooms and when I asked the chat line, I got no response. I was genuinely the most dehydrated I’ve ever been. I even went and asked the front desk and it was kind of a laughable no. Like there was no information provided, but upon me visiting the gym, I was thankful to find the cold water station and then around the corner by the bathroom was a water bottle station. Thankfully, I had some from our road trip that I just had to keep refilling every day, but even then I was parched. Our fridge was leaking a little but I ended up throwing out the little I put in there bc it never felt cold enough or safe to eat. The bathroom didn’t lock which was confusing bc the latch didn’t match up. I enjoyed the common areas of the hotel as well and it was in an okay enough spot where you could walk 20-30 minutes to printers alley and Broadway or you could walk 20-30min opposite direction to Parthenon and the park. I would be careful of the area near White Castle. I was walking near 14th and Church and experienced an attempted robbery, it was a terrifying experience but a man was quite literally hiding behind the lamp post and he lunged out at me and tried to grab my purse as I walked past. I was with my boyfriend and I was still scared. I was sober thankfully but it looked like he already stole someone elses bag. This doesn’t have anything to do with the hotel but it’s just a PSA to be aware of your surroundings especially when you’re walking near or past that interstate section. There’s clubs across the street and there is a strip club a block over, but the people around there were respectful. Overall, I enjoyed our stay and I would still recommend this hotel for an affordable price and...

The Good: Location close to Broadway, The Gulch, Music Row, etc. Very friendly and helpful staff. Rooms large and the bed was comfortable, although the mattress was rather soft with little feeling of support. We loved the rooftop bar which gave great views of the city. Valet service was top notch.|So, why three stars? First of all, this hotel is right on the edge of what I would call a red light district. There’s a dispensary across the empty lot to one side, a gay night club across the street, and Several men’s clubs including Hustler within a few blocks - walking distance- of the hotel. Coming from out of town if I had known that, I likely would have chosen a different location. There was some confusion on the website about a AAA discount not showing available and the rules regarding not applying it after arrival were inflexible, so just be aware. One of our Uber drivers told us this hotel was so new he wouldn’t be surprised if the paint were still drying. That surprised us considering that both the bathroom sink and tub handles came off in our hands the first day! And we noticed large chunks of caulk missing outside the tub edge. And finally, the housekeeping. When I pay what we paid for this hotel we do not want to learn after arrival that housekeeping comes every third day. We stayed Wed night through Saturday night. Housekeeping came Saturday morning. Zero logic there. We did receive new towels mid stay upon request, but felt like we could have booked an air bnb with a driveway and not had to pay for valet parking if I’m making my own bed. There were no convenient trash cans outside the rooms - so nowhere to dispose of food trash outside the room during the stay. None of these things interfered with our enjoyment of Nashville. But they are things to know before booking a hotel. If it weren’t for the housekeeping issue, I would recommend this hotel and I would stay here again. But for a hotel to charge full price and offer the same housekeeping services as we experienced during our travels during the pandemic, I can’t give it a recommendation and we won’t...