Domino's Pizza — Restaurant in Neenah

Warning: Do not ever order from Dominos in Appleton or Neenah. There hasn't been a single time I haven't been charged at least 3 extra times for my order and been refused any help or refund of inaccurate charges. Too bad so sad not my problem. Just paid $207 for a $17.00 pizza. Was charged 9 times in a row. Last time they did this they never even brought my order. Neverrrr againnnn. Last time I had to file a fraud dispute and cancel my card took me about 21 days to fix. Here's to the next month of having no card and all my bills bouncing because of it while I wait for a replacement. All my money was on that card so now I have no way to access that or pay my bills for 3 weeks.

The first time I thought maybe it was just that location so finally got my money back tried another location same thing paid well over $100 for a small pizza. Took a month to fix. This time I figure ok well this is an entirely different city and it's been 2 years since that happened how could it happen again. Nope dominos in Neenah just ripped me for $207 and change. No apology no I'll try to fix it let me look into it just "That didn't happen." That's wild cause I can see it right here on my bank account. "Well that's just not true because you weren't. If you were those charges will probably fall off eventually" How? they didn't the last two times your company said that why would they now? Your company has never refunded me for incorrect charges unless a fraud dispute is filed. Im not stupid. You just don't want to resolve it so you want me to wait an extra week thinking my funds will magically reappear. Meantime I tell her the driver is downstairs with the portion of the order he forgot and I have to answer his call and asked to quickly get the 1800 number since she said she won't fix it and then because she knows I'm hurrying to meet her driver to get my missed half of my order she proceeds to sarcastically read out the number as slow as possible so I missed the driver and he left.

NEVER ORDER FROM DOMINOS especially if you are me and prone to awful luck. I tried to be polite and calm but when they refused to refund me not gonna lie I started crying I work hard for my money and then was treated just terribly and rudely like I was just crazy for breaking into tears because you just put me in a dangerous financial situation that I can't fix. Have compassion you never know that might mean a person is losing their car because that 200 was for their car payment or because of your mistake they now can't afford to get their medication for the month. Never making this...

Where to begin this place sucks the night crew at least do, the customer service was bad one of the workers wouldn't stop talking with his girlfriend which cause the mistake that is now the reason for this review, we ordered 2 pies one with sausage the other with extra pepperoni only there was no pepperoni and the sausage was lacking. The phone call went as follows "Hi, we just ordered two pizzas and one didn't have the pepperoni on it we ordered." A sharp and quick reply "Well I can credit it to the account." "I guess" "cool." Click* there wasn't any real resolution, so I go to go get a new pie since they failed at making it and I would have been fine bringing in the pie to trade it in tit for tat but come to find out they didn't credit the account the full amount nor did they answer me when I asked if the trade would be acceptable, the employee that helped me sounded bored which I can understand but why do you act rude to a paying customer? Then tells me 10 minutes it should be out, 20 minutes later still waiting in the lobby the tables are covered in bugs and crumbs, the employees are talking and one says "I would work faster but my hands ya know?" Like what? You have someone waiting for food that should have been out 10 or so minutes ago, then I walk up to the counter and wait 2 minutes no one asks if I need help until I say something I tell the guy in the back my name he says to another employee in the back "hey can you grab that I just pulled it out" employee proceeded to grab it and basically shove it into my hands. So yea definitely an experience, also the bathroom was disgusting so maybe don't stop if you’re on...

This was by far the worst experience EVER attempting to order pizza. I called in to Neenah location & was told it would be ready to carryout in 20-25 min. When I arrived, they couldn't find an order in my name, but found it under my phone number but it hadn't been started. I paid and agreed to wait as it was supposed to be only another 20 min. During the time I waited (over an hour), I witnessed several others come in & have a similar experience. The general manager Jessica was extremely rude to customers and to other employees as well. She even went as far as tossing an empty pizza box at one of the employees. Her behavior made my jaw drop! I approached the counter once again & my order still wasn't ready after waiting over an hour. I asked for a refund and left without my order & to no surprise, not even an apology. I drove to Little Caesar's and had a pizza in less than 5 minutes. The customer service there was impeccable compared to Dominoes. I would NEVER recommend this location to anyone. There are most definitely some very poor...