QDOBA Mexican Eats — Restaurant in Neenah

I am writing this review because this place like so many businesses deserves the benefit of the doubt. I can see that at times they are simply understaffed like so many other places, and finding decent people to work can also be hard too. I’ve had many good experiences here, and some not so good but what I give them credit for is the fact that they definitely are trying and doing the best they can to solve problems that have occurred here, and that deserves credit. It would be one thing to have problems and then outright never try to grow and fix it, but that is not the case here. They are trying hard.

The times I had a problem they did solve it, but I never had any issues with the employees there just simply isn’t enough of them all the time here. The regional manager and I spoke and I believe he is doing a great job of encouraging employees relationships that are there and teamwork as well. For others that read this review, as a business owner myself, we want our clients to be happy, we want them to come back again, and I don’t believe this location is any exception. For those that already wrote a bad review, give them another shot, they are getting...

Recently, this location has had pretty consistent issues with food, quality and speed of service. It seems that there is one slow person checking people out each day that holds up the entire line how management would allow this is beyond me. It will regularly take 15 to 20 minutes or more to order your food with 4 to 5 people waiting to just check out. The speed of the rest of the staff seems to be fine. I used to go there on a daily basis. And now I go there maybe once every other month it looks like the people are working really hard but some of the choices and availabl staff has really caused this location to decline. In my opinion. This is directly management issue, hiring the right people, or paying them what they need to to get the right staff, I can’t imagine how much this place is losing in sales because of these very simple issues with cleanliness, service, quality of food, have all taken a steep decline in the past couple of years. I never dine in the store anymore. The prices have gone up in the store has gone down. I also no longer cater for my company from this location. I do not need any response to this post...

I was very excited to see this location has a drive through so decided to give it a try. I was asked to wait a few minutes, to which I asked if they would prefer I came inside. They said no because they had online orders etc. After at least 5 minutes they started to take my order. I had 2 different bowls to order and realized this could be confusing not being able to see them being made. The employee expressed confusion and then asked if I would just come inside. I laughed and said, “I already asked that and was told not to.” The employee then replied, “Well, I didn’t know you were confused about the menu.” I was appalled and could not believe how rude he was, especially since HE was trying to get time to explain 2 different bowls at once. I wish I took a picture of what I received because it was awful and nowhere near the amount I normally receive. Lesson learned I will not use a drive through, and I will start reading reviews before choosing a location. I wish I had opened it before going home so I could have given back the food and gone...