Verizon — Local services in Neenah

I have been with Verizon for about 6 years now. I have been on the phone with customer service and in multiple corporate Verizon store locations. To be able to say that I experienced the absolute best customer service from this location yesterday that I have ever had is huge because over all Verizon’s customer service is on par for my liking. I have never left a Google review before but wanted to take the opportunity to let anyone know Lance at this location has your best interest on the forefront and will go the extra mile to make sure that he can help you anyway he knows how. I actually was about to get into my car due to an issue about them not being able to do something specific at their store and me needing to go to a corporate store only for a worker to come run out of the store and stop me because they actually figured it out. This kind of service is just unheard of these days and really wowed me. For the first time in a very long time I felt like the employees at this location were 1. Not lazy 2. Cared about my issue as if it was their own. I will continue to utilize this location for the remainder of my time with Verizon and as long as I live in the area! Huge Kudos again to Lance an absolute rockstar...

Do not go there. My wife and I went in there this past weekend and first off as we were walking out and a couple was complaing about there sales guy they dealt with and we got the same one i think. His name was recce and let me tell you he completely messed up our new phones. He was not helpful all he did was more worried about his phone. He just did not care. He quoted us a bill for three phones and then I look online what he quoted us was way wrong. Almost 200 bucks higher. We would never have got new phones if he would have told us the correct bill. Then when asking for pricing about cases he would not tell us until we had to buy them. I would not recommend going to this store and dealing with him. He needs re training...

I have been going to this store for years. The staff there have always been amazing and incredibly helpful and knowledgable. I actually tried a different provider a couple years ago and the entire experience was a nightmare and not worth the slightly lower costs, so I immediately went back to Verizon. Part of that choice was the excellent service and assistance at this particular store. Most recently I needed to upgrade my phone. Adam was fantastic and the time I ended up waiting for my phone to backup and transfer data was actually quite enjoyable. Adam was great in contacting me for my phone and then my apple watch and was incredibly fast and responsive to questions. I highly recommend this location!...