I recently visited the sushi restaurant Yama with high hopes, as it had received good ratings on maps. However, my experience there turned out to be nothing short of a disaster. I had decided to try it out on a bustling Saturday night with a group of three. Initially, we were promptly seated, which was a positive start to the evening. We eagerly ordered the all-you-can-eat (AYCE) sushi option along with some drinks. Unfortunately, from the moment our sushi orders arrived, everything went downhill. The quality of the food was absolutely dreadful. The rice tasted stale and old, the fish was far from fresh, and even the seaweed was oddly chewy. As someone who has frequented sushi restaurants for years, I have never encountered such an abysmal dining experience. In an attempt to address our concerns, we requested to speak with a manager. To our dismay, a person named James came to our table. We expressed our dissatisfaction and disappointment with the quality of the sushi, hoping for a resolution. However, James response left much to be desired. He simply apologized but claimed that there was little he could do to rectify the situation. In fact, he bluntly stated that we could either pay and leave or endure the dreadful meal. Such dismissive customer service was deeply disheartening. Given the plethora of fantastic AYCE sushi establishments in the area, I implore you to avoid Yama at all costs. It is clear that they do not prioritize the quality of their ingredients or the satisfaction of their customers. We paid the full price for our disappointing meal and promptly decided to head to another AYCE sushi restaurant instead, where we were met with a far superior dining experience. In conclusion, my visit to Yama was marked by terrible sushi, lackluster customer service, and an overall unpleasant atmosphere. I strongly urge you to explore other options in the area that offer delightful AYCE sushi, as there are plenty of superior alternatives available. Spare yourself the disappointment and frustration by steering clear of Yama.

Furthermore, I failed to mention that our dissatisfaction with the sushi at Yama was so severe that we could only manage to eat two pieces each before we decided to address the issue with the manager. It is not an exaggeration to say that the quality was so abysmal that it was practically inedible. Despite our best efforts to convey our disappointment to the manager, we were met with a complete lack of concern or willingness to resolve the matter. This disregard for customer satisfaction only further intensified our frustration and solidified our decision to leave the restaurant and seek a better dining experience elsewhere.