T-Mobile Authorized Retailer — Local services in Spring Valley

I am writing to express my deep dissatisfaction with the service I received at your store recently.

Despite my phone being broken due to a manufacturing defect, the staff refused to replace it after spending an hour attempting to set up a new phone for me. They attributed the malfunction to user error, which I found both inaccurate and frustrating.

Throughout my visit, the staff displayed a lack of knowledge and professionalism. There was a significant amount of horseplay, and they seemed more interested in personal activities than assisting customers. This lack of focus and competency is shocking, especially given the employment struggles faced by many.

Their actions left me without a functioning phone, unable to make calls or texts, and I now have to wait a week for a replacement while incurring an additional $100 fee. This experience has severely impacted my perception of your in-store services.

Additionally, their behavior, which included arguing over music and using their own phones while I waited, made me feel unheard and undervalued as a loyal customer who always pays bills on time.

I am requesting a prompt resolution to this issue, including a refund for the additional fees incurred and a replacement for my defective phone.

Thank you for your attention to this matter. I look forward to your...

I recently visited the T-Mobile store located at 3993 Spring Mountain Rd. LV, NV 89102. I was immediately acknowledged and greeted by SAM TERRY, a Customer Service Rep, who was working on that day that I visited. As I explained my cell phone service needs to SAM, he intently listened to me and consequently delivered the best cell phone service retail experience that I have ever encountered. Sam, while offering several different phone and service options, did not attempt to sell me a service or product that I did not need. Sam was informative, straight forward and beyond thorough in the level of service that he provided to me. As a result of Sam, and his "beyond awesome" level of customer service that he provided, I highly recommend this T-Mobile store. Thank you Sam. If, you are the owner of this store, or Director, you should seriously consider promoting SAM TERRY to a management position. I am a VP of several staffing companies and This enables me to recognize top talent when I see it. Sam has the tools and personality to greatly assist T-Mobile to strengthen its brand in the marketplace and proliferate it's market presence. Thank you Sam for your service, and thank you for your sincere kindness. IF YOU ARE A COMSUMER, GO SEE SAM TERRY AT T-MOBILE LOCATED AT 3993 Spring Mountain Rd....

Bad experience ! , the two ladies there!, one Latina and one Asian they didn’t help me! They were worried for their cellphones all time, I was asking them about my situation! , the Asian didn’t know! , and the Latina just told me to go to apple store! That they will help me better! , I wanted to unlock my cellphone ! Because I got it from them ! And they told me just to go with apple because my cellphone is apple! And they have the apple’s support ! , I told them that I got it from T-Mobile! , and they just watching their cellphones and told me call t mobile corporate ! Or go to apple store ! , the Latina sounded some rude, I mean I don’t understand why they don’t help you if you don’t buy something ! , and I went to apple store! And they told me that t mobile has to resolve this issue , because I didn’t get the cellphone from them! And I knew it but the ladies insisted to go to...