Zaffiro's Pizzeria - Ridge — Restaurant in New Berlin

We were a group of 13. I went in ahead of time to check if they had availability for that evening and was advised that group bookings over 8 typically require 24h advance notice. However, Dane checked and confirmed they'd be able to accommodate us exceptionally. The first part of our party arrived, and we were asked what we'd like to drink before I'd actually managed to sit down. Our waiter also made sure to point out that group bookings need to be made 24h in advance. The food was generally very good and we didn't wait long for it to come out. There was only one other table who finished their meal as we started ours. Our waiter checked on us regularly but only to try and upsell, leaving empty plates and water pitchers on the table each time. The neighbouring table lay full of plates and glasses for nearly 30 minutes after the other guests departed. We ordered a tiramisu for 3 children to share which bizarrely took over 15 minutes to prepare and it was miniscule given the price. Still the only table in the restaurant and the manager, Ryan(?) came over to remind us (again!) that his team had gone out of their way to accommodate us tonight despite he fact that we were a large group and that they typically require at least 24h advance notice. At this point it was laughable how far removed the FOH team was from service standards and we only wished we 1) would have gone somewhere else or 2) had revoked the tip we'd paid. They need to dramatically improve the front-of-house training, starting with management all the way down. In absence of that, I would advise to avoid and head to one of the many other nearby...

Don’t waste your time here, there are better options nearby and outside of the theatre, and it makes me sad to say this because this place used to be a great place to go…..my wife and I would come here every time before a movie for pizza. The last 2 times the service has just been absolutely abysmal. We would always order the kitchen sink salad as soon as we were seated, as we enjoyed it as an appetizer. The last visit we did this and the salad was brought out the same time as our pizza, which had had ordered 10-15 min later. This visit the pizza came out first and our server said the salad would be out in another 5 min! We told them just to cancel it, and they said it was done so if we wanted it in a to go box we could do that. We said sure, and they then brought out a box full of what looked like a bag of lettuce from Aldi’s, it definitely was not the kitchen sink salad and not worth $16 price tag. They apologized and said it was all new people in the kitchen and they didn’t even know they were supposed to make us a salad, like that was supposed to make everything ok? The pizza was also very slow, and we watched as people who put in take out orders for pizzas after us left with their food as we waited. The pizza was at least good, and if I’m in the area, I’d consider doing take out, but will never dine in again and I recommend you don’t waste your time...

If I could give zero stars I would. First off let me start by saying your prices are ridiculous especially for the amount of food you get or should I say lack there of. We started by ordering 2 side salads and boneless buffalo wings as appetizers. Super small salads that cost over 5$, and the buffalo wings were a joke 6 super small tenders that cost around 10$. We ordered a medium pizza which was thin crust and was the size of a frozen pizza you'd get at a grocery store. Because of the toppings we asked for this pizza was well over 20$. The crust tasted like saltine crackers and it was VERY dry and tasteless. Ordered cheese, sausage, mushroom, and onions, I think as we had to use inspect the pizza to see if we received all of the topping we asked for. My daughter ordered a chicken sandwich and fries which she enjoyed, but again she received the amount of fries that you'd get in a small fries at McDonalds. We were amongst maybe 4 other tables and the service was extremely slow, and had to remind our servers multiple times for things we asked for. Bartender's are servers, while other staff at the doors sat around doing nothing? After we were seated we waited nearly 10 minutes to get waters. I should've used this as a red flag to get up and go. Let's just say that I'd never return here, EVER. 71$ total for food I could've made at home better...