Verizon — Local services in New Berlin

I changed my service from at&t to Verizon last week and I got new iPhone 12 pro. When I went home, I realised my iMassage is not working. The messages were sent through my email address rather than my phone number. I went to the store the following day to have it fixed. The associate, Amber, tried to fix it by calling the tech support. We spent several hours in the store to get it fixed but nothing they were trying was working. Amber told us that they will try factory reset and she asked us to return in a couple of hours. When we returned to the store, not only the iMassage wasn’t fixed, but also my messages were gone. She told us that my iMassages will be back at home and it will take a while to have it downloaded from iCloud and she has ordered a new iPhone for me. My messaged were never recovered! I went to store this morning to get my new phone. At the store, Tim R told us that iMassage is now working and although the new phone is here, he doesn’t see any reason anymore to switch the phones. When we explained what happened at the store last week, he told us that his coworker clearly didn’t know what she was doing and when a line is transferred to a new service, it might take a while for iMassage to work and they (Verizon)are not responsible for losing my messages and that’s an Apple issue! He was so rude and disrespectful and indifferent to our problem. Now, who is in charge of my gone messages? Why it is gone after factory reset? Why they promised me to change my phone and they didn’t? I will definitely file a complaint on BBB and Verizon headquarter for being disrespected by a Verizon staff, wasting my entire day last Thursday and emotional disturbance. I am so...

We encountered the remarkable and incredibly capable sales pro, Mark Pate, at the New Berlin, WI store and bought a new LG cell phone and a new Apple iPad. Mark was simply EXCELLENT at helping my wife and I with product selection, explanations of differences and advantages of various phone brands and models, and getting everything properly set-up for two NON-techies. He asked great and insightful questions! But more than any of that, we had a R E A L challenge trying to get highly valued photos and videos off my wife's old, decrepit and failing iPad. He tried everything and his technical skills were awesome, and his knowledge was just impressive as heck. Nothing was working, so we came back into the store a couple of weeks later thinking they were lost forever. Mark worked the two iPad's as they lay next to one another, got them connected after numerous attempts, and eventually was able to successfully transfer the vital files. And this is the SHORT version of the story! Thank you, SO MUCH, Mark. Your value to Verizon is in GOLD .. we hope they truly, and deeply,...

BE CAREFUL! Went in to upgrade our phones to the IPhone 11. Found out over an hour into the process that we were paying $60 more per phone! I showed them both the Verizon website and Apple website that showed the price and they said Apple forced them to charge that price. They claimed by adding a watch on with a promotion that our bill would be less. Found out that wasn’t true when I was able to see my new bill on the app(they wouldn’t show us anything as far as how our bill would change, just kept saying they are getting us the best deal.) so I had them remove it. Finally the trade in credits were about 60% of the value Verizon lists on the website. I went for convenience of not ordering online and waiting for it to come and it cost me over $200 in extra charges. I would have walked out when I found out but we had spent so much time already, and they had already transferred the data. I would highly recommend just going online and ordering or picking a store that shows their prices and is more transparent...