Savage's Wood Burning Pizzeria — Restaurant in New Bern

First off — we usually love the food at Savage's. We only started eating here about 8 months ago — the food is usually fantastic and portion sizes are huge. The owners are kind and friendly. We've even called on a Monday unaware they were closed and just happened to catch the owner there and he fed us anyway. The issue we have is with the front of house staff. Our first visit was dine-in and our waitress got our pizza entirely wrong after we'd repeated it numerous times... it was fixed and ended up being delicious. Since then we like to order a pasta special the owner told us about on our 2nd visit 2 pastas, side salad & bread for $20.99

I've given this place a few opportunities to disappoint me and again tonight not even close! They told me 20 minutes for my pizza, I had to wait a little bit which was fine because I got to crack a local beer at their small bar and wait for my fresh pizza. While there enjoy the scenery of a local pizzaria/restaurant and the way it should be operating on a busy Saturday night. Management was involved, people were being sat and seemed to know one another, food smelled great and conversation was flowing. Shortly after that my pizza came out, the manager/owner like they have done in the past asked me to inspect the pizza before I left to ensure it was up to par and once again, more than up to par! They are more than generous with their toppings which always seem fresh and high quality. Also the sauce is a great mix between bitter and sweet, very well seasoned and the crust and a nice mix between crunchy and soft which can be difficult to find with a wood burning style pizza. Once again phenomenal, if your touring through New Bern or your a local and you're not getting your pizza and supporting this very professional eatery you're missing out! Being from New York and working in the pizza business most my adult life I'd have to this place has been a gem to find down here in NC. I would Highly recommend to my family...

Went to Savage's to try a place different from our regular spot- will NEVER be back. Atmosphere was like a low-rent "country cookin'" type of place. Plastic goblets for wine, plastic plates, conference center style chairs from the 90s, etc. Okay, we thought, maybe the food and service is really good. Ordered drinks, wings, pizza. Wine was bleh, wings were okay. The service was horrible. One young waitress running her feet off trying to take care of all of the tables (maybe 4-5). One young waitress with an attitude not appearing to do much. My mom had to flag her down to ask for refills, the waitress with the attitude acted like she was doing us a favor. Left the empty/ dirty cups on our table. The owner was in and out of the kitchen in flip flops, violating health code. We finally told them we would pay for what we consumed and go elsewhere. When the owner asked us how everything was, we told her briefly, paid, and left. She followed us into the parking lot to get more information and then argued with us! Said the reason she was wearing flip flops was because she was menopausal and it is hard to "get good help". Overall, horrible experience and will...