Spirit Halloween — Local services in New Braunfels

Ordered costume for my kid more than two weeks in advance and paid $28 for the two day shipping - planned on taking him to a costume event that weekend and it had not arrived. Well I forgave that, at least it’ll be here for Halloween right? Wrong. I called customer care and they said “I know you paid for two day shipping but we sent it out as standard shipping. You have to drop it off at fedex and mark it as return to sender to get any refund. “ I don’t have a “local fedex” and I work. I would have to take off work to drive into the city to take it to a fedex to get a refund on their screwup. This is 100%...

Staff is very unprofessional and disrespectful. Needed to purchase an item and was told it could not be opened. Felt like I was also treated like a criminal because I was followed and watched after every move I made as if I might steal something. My daughter was inpolitly told not to open a pair of stockings and my son was also inpolitly told to hand over a mask after he hung it in the place he found it which was the wrong place to begin with. What they should focus on is customer service and coaching their team to avoid any unpleasant experiences. The main individual I am speaking of is...

I bought a used fog machine at Spirit Halloween store in tanglewood forest #60098, the guy that worked there told me I could return it and that it had all its parts. I got it home, of course it didnt have all of its parts, which means, of course it doesnt work. I took it back to the store and was told that they won't return the item because I bought it used. I said that their employee told me I could, and the manager said, 'well he wasnt authorized to say that'....neat, how would I as a customer possibly know that? Absolutely frustrating, I had to walk out and will...