Panda Express — Restaurant in New Braunfels

I WILL NEVER GO TO THIS LOCATION AGAIN. EVER. I will drive farther to go to Creekside than to ever come back. It used to be fine. I have been a patron here for years. But there have been multiples in the past few months where I’ve been eating here (inside) and seen different customers come in from the drive thru and complain their order isn’t right or they’ve been waiting for 10+ minutes. This has happened at least 3 separate times. Then 2 weeks ago I was in the drive thru and asked to pull up (the dreaded thing anyone in a drive thru has to hear). I ask how long it will be and I’m told no more than 3 min. 14 min later I have to go inside and no one has a clue what I’m waiting for (basically what I’ve seen other customers experience). Then there’s tonight - My husband gets home with our to-go order and he’s missing an entire side in his order and my son has no chicken in his string bean chicken. None. Just green beans. I call up there because it’s 8:15pm at this point and we have 2 young kids that need to go to bed. I ask the order be refunded; at least the 2 meals. I’m told I have to drive back up there and bring all the food for that to happen. ABSOLUTELY RIDICULOUS. I should have to stop what I’m doing which is trying to get 2 kids ready for bed, and drive up there to get a refund?!?! Because of their mistake! That’s just unacceptable service. They could have taken the order number off the receipt and looked up to verify all the info and refunded the meals back to the card of payment electronically. Sorry y’all just lost...

I will personally never go back to this location. Ordered two plates with teriyaki chicken with teriyaki sauce on both. Well get home and no sauce just dry chicken. The white rice also had chow mein in the bottom of it which wasnt right. So I call to tell the location what happened. I made mention that the creekside locations chicken always looks more presentable and their chicken looks like nasty scraps (their steak at walnut also always has a funky taste). The employee "Jared" proudly says well I'm shocked because creekside has worse reviews and their chicken always comes out black because they never clean their grill. Well jared, I think you not only convinced me not to order at the walnut location but creekside as well. Thanks for letting me know yall have poor standards at all locations.

I hope this makes it's way to corporate but I'll prolly just give them a call myself. The last time I will offer why I prefer another location to help and now I'm not going to be eating panda Express in new braunfels now. Evidently even their employees claim they have poor standards in...

Her name was Ashley or Ashlynn either way she was one of the rudest people I’ve ever come across I asked for a family pack and aside from that two extra entrees and she told me she couldn’t do that also I asked if she could put names on the outside of the family pack boxes for me and my friend that really pissed her off even though there was only one car behind me she said she didn’t have time for that she was finding an excuse not to do anything I asked her tone was aggressive like she was trying to challenge me I asked her name she said i could pull up and find out she stated do you want the food or not?I asked her to get the person in charge and the person in charge did try to make it right and gave us a free eggroll and apologized but what got me curious was they forgot to put ice in our drinks so i went in to refill them with ice when i was parked and the person in charge came to tell me sorry they forgot to put ice and told me Ashley is always like that with every customer why is she getting away with this if she is panda is gonna lose a...