H-E-B — Local services in New Braunfels

I just visited HP. I got the worst attitude as if I was talking to a teenager and acting as if she was God gift and knew everything very belittling number one she made me go all the way across the door to get a coupon that she should have on her since it’s the number one coupon in the store the 25% off beauty which is plastered all over the store. She should have some at her registers, if somebody says, are you getting an attitude with me or Snickers when you are having complications with the POS system not appropriate I love my H-E-B normally, but I don’t know who this girl was but she really seriously need some training and don’t leave her by herself in that. Can I check out when it’s busy she get a major attitude and it was not just me. She is absolutely childish and then when I said, are you getting an attitude with me I just asked you to help me which is your job and she said no I’m not and I said this feels like an attitude she’s like no I don’t have an attitude with the biggest attitude tone and if you don’t have an attitude arguing with me Does actually help. I am very disappointed in that treatment and then I tried to find a manager which I understand it’s hard at night, but they actually had a call one because it was so busy and I also understand it’s really hard to have a good attitude when places are busy. I work at a hospital I understand, but you have to learn how to do that. It’s part of being a professional! So in between I saw two different people and I said are you a manager once I’m a lead he’s a pushover. Everybody knows that he won’t say anything, next person with Kim little Miss know it all smart ass instead of just saying thank you for the information I will relay that to a manager, she said what is your name and gave me an attitude again what is up with these children working at H-E-B if you’re going to work at H-E-B even if you are a teenageract like a professional! I am making a complaint. You don’t need to know my name you need to know the person and wish I was frustrated with whoever was working tonight, which is. The teeth of September 2025 it’s 7:26 PM, I understand it is difficult when it’s busy, but don’t laugh at me then block me and then argue with me. If you’re having an attitude, I don’t ask me my name, Kim if I’m making a complaint, you’re just gonna make somebody else more frustrated if somebody’s having problems with the POS system don’t laugh at them say I’m so sorry even if it is their mistake, stop say I’m sorry this is being frustrating and blame it on the stupid machine. Don’t ever blame it on the customer, and I have been standing there multiple times and then don’t make somebody go get a coupon and have to walk the entire length of the store have those coupons that are so popular at the register, H-E-B quit using coupons are stupid! I am very disappointed in my Seguin H-E-B lonely 610 stars for me tonight I had to deal with children. That’s why I got one. The only saving grace is a very nice manager, which I doubt he’ll say anything, but she was in a bad mood, but I have to say something, this young lady will have no consequences for her attitude and her inability to not argue. There was no need to argue. She could’ve just said I’m sorry that you feel like that. I’m not meaning to have an attitude with you, that would’ve gone over way better than no I’m not if somebody is having a frustrating time. Don’t add to it. Don’t be a...

This review is in regard to the pharmacy only. Backstory: I came here to get my Rx filled because the price-just after a month-was outrageous at CVS and had gone up by 300%. My phone app said it was cheaper at HEB, so I had it transferred. I had a refill on a medication that's been around forever, and it should have been dirt cheap. I got to HEB in the evening and they weren't busy. The young tech or clerk was impatient from the start. When she said it was $150 I told her I had a coupon and she said impatiently, "Just hang on, I'm looking here." Nothing I couldn't overlook. Then there was a discrepancy in the way they were dispensing the Rx. (Same amount overall, just different units.) This was inconvenient for me and I questioned it. The little clerk (I don't know her name because her name tag was hidden by her shirt-top, so the only way I can identify her is that she had multiple piercings and fake red hair) began to sigh and get irritated. The Pharmacist came over and tried to explain all the reasons the Rx was not priced as advertised and why they were dispensing it this way. She was not the most patient either, but tolerable. The thing that bothered me the most was the attitude of the young lady. The whole time I was speaking to the pharmacist, the girl was shifting herself side-to-side, rolling eyes, sighing and even putting her face in her hands-right there in front of me. The supervisor said nothing and they both acted like it was some sort of pain to explain why a medication had gone up 300% in less than a month, and why they had to dispense it in a manner that was inconvenient for me to take. Unfortunately, this sort of lousy customer service and incompetence is commonplace today. I've seen it happen to others but this is the first time it has been so blatant personally. I have pretty thick skin but if I'm the customer, I have an expectation of professionalism and at least some average customer service. This experience was neither of those. Very disappointed HEB pharmacy!!

I'd like to add an edit here. The pharmacy manager called me back the next day and apologized for the experience I had. He was very sincere and empathetic and I appreciated him listening to my...

This review is in regard a specific cashier only. I love my Heb I always have a great experience, and love shopping here. But today my experience was not so good thanks to this rude cashier Toni C.

I had two coupons one on paper and the other on myheb app. The paper one said $5 off your basket when you buy $35 from field & future by heb, organics by heb, and much more. This lady scanned coupon and said, " what is this for?!"( in a rude way) I said it is for organic and other things, she said it needs to have the Texas sign ( in a rude way) I said it also says is for organic things and other staff. Cashier didnt even check if I had the things to qualify for coupon she just kept saying it needed to have this sign. I just said to forget it. I told her I also had a coupon on the app but I clipped it and didnt know how to use it how to get the barcode. Instead of explaining me how to get there she continued to be rude, she told me how to but made me felt like I was an idiot. She told me exit there, I reply do I go back she kept saying exit, exit.

She didnt even told me my total after that, I told her I got some cash. I counted it, she looked annoyed. I told her how much I had, she acted like she didnt heard me placing her hand around her ear to hear " better" . My overall experience with this lady was bad she made my blood boil lol.

Gladly, managerJuan stopped me after I was done paying. He asked me about my experienced, I told him some of it but I was pissed and kind of forgot some of it lol thats why I'm posting the entire story now. I told Juan to just tell this lady to be more nice there is a lot of people that dont know how to use these coupons there is not need to be rude when is your job to explain these kind of things to customers!. Juan was very nice and helpful, made the experience end up a little better. Thank you Juan, and bagging lady she...