GameStop — Local services in New Braunfels

So I don't care for this location too much because I went there a couple weeks ago and let me tell you I know absolutely nothing about video games and my kids have been wanting this fortnite game and I was asking the employees about it and if I needed Xbox Live and they told me no you just need an internet connection and if you can download it then you can play so I got excited because I didn't think I needed Xbox Live and come to find out you actually do for that game and like I was really disappointed because I specifically asked do I have to have Xbox Live for fortnite and they said no so I went ahead and bought some stupid expansion pack because I thought that I could just come home download it and my kids would be able to play and that's not how it worked out I ended up having to purchase the Xbox Live which I really didn't have the money for but I had already told my kids that hey guess what we can play fortnite look what I got so I just kind of wish that their employees wouldn't say stuff unless they know for a fact that's the correct answer because there are people like me who know absolutely nothing about video games or anything like that that are asking them for help and if they're given the wrong information I mean come on now like I buy an expansion pack for a game that I thought I didn't have to play nothing else for you know what I mean so instead of just paying the 60 bucks for the expansion pack or whatever I end up having to Fork out almost $100 that day cuz if I would have known you had to have Xbox Live I would have waited and we would have waited until the next week where it was more...

Came to GameStop on a Friday around 230-3pm. The place had about 10 people in already, and only one employee was working at the time. A second employee did arrive to help with the long line thankfully.

First impression: larger than most Gamestops I have been to. Larger floor space and more merchandise. Only downside was the little selection of PS5 games.

I was trading in an older console that I haven't used in years. My fault for not resetting the system prior to coming in. The employee who was testing the console mentioned it was his last day working there. He said he didn't like working there, and I could tell by his attitude and demeanor. The console had an update, so the employee gave me the console back stating to come back when it's updated because the store's wifi is not great. I found it odd that they couldn't reset the Xbox and allow the next owner to update, but i figured it was store policy and obliged. The employee stuffed my equipment back in the box to the point I couldn't close the box. It was rather unorganized and abrupt how he placed it back in. He then grabbed some merchandise behind the counter and walked out to the main floor to restock items. I fixed up the boxing as best as I could and walked out.

Not the best encounter I've had at GameStop. I definitely could have done some measures beforehand to probably make this easier, but the lack of professionalism and attitude from the employee was unnecessary.

I'll continue to be a GameStop employee as I understand this one employee doesn't represent the company as a whole. Also, I've always had a good experience at...

I've been shopping at gamestop for decades. I've had a membership for at least 15 years. I went to this location in August to pre-order a game for 2 reasons. I wanted a physical receipt and to make sure the order was correct. The sales clerk decided to type my information in manually. I told him I have an account, and it's all in the computer. He typed my email address wrong. This means no emails if there is ever a problem. I asked them to fix it, they even called the manager and they couldn't fix it. They said it's no problem because I can just use the order number to look it up. Not remotely helpful because I still won't get notified if anything goes wrong. Now the clerk says he can't print this type of receipt. I got a text message after 1am from my bank setting off a fraud alert because a store that is closed just ran my card. The next morning, when I woke and saw the message, I approved the purchase. I looked online with the order number and the wrong email address, and the order was in ship status. 2 days later, I checked because this is the day it ships. It now says canceled. I called the store and customer service. They determined it was another mistake from the store as they canceled it from the store. Do yourself a favor. Find somewhere else to go as this location has only very young teenagers who clearly don't have the experience to be running a store. Because of this canceled order, I couldn't order the game at all, as it's sold out at every company selling it. So my son, who worked so hard to earn this money,...