Chicken Express — Restaurant in New Braunfels

We’ve stopped going to this location. We were kept waiting over 30 minutes for our order, they were absolutely NOT busy either. There was only one other customer inside and they already received their order. The longer we waited, more customers came in and received their orders. We asked 3 times about our order, all 3 times, we were told ”it’s coming, just a couple of minutes“ but it never came. The employees were joking around a lot and seemed to be working on a large order that came after we’d ordered and not fulfilling our order. I get low blood sugar if I don’t eat on time so we had no choice but to ask for a refund and go elsewhere. The young blond girl who seemed to be in charge didn’t seem very sincere in her apology and reminded us it was going to take about 7 minutes for our order. I reminded her it’s been over 30 and we’d asked 3 times already so that doesn’t line up with what she was saying to us. She then said “well, you asked for a refund and I gave you the refund soooo…”. We went back a few weeks later just to see if things improved & as I came out of the restroom, the same blond girl was talking about us to her coworkers, telling them about the previous incident. I found that to be incredibly unprofessional. When she saw me looking at her because I heard her, she quickly said “oh hiiii! Glad to see you…” We received our food and it was undercooked, my husband’s food was so greasy that he literally had grease running down his hands. I’d have taken a photo of that but my hands were greasy as well.

We’ve eaten there a couple of more times, waiting several weeks in between but each time, our food is either barely warm and tastes as though it’s been under the heatlamp for a while or else it’s undercooked or super greasy. We’ve decided to continue eating at a different location from now on. I don’t know what happened to the previous manager but service has definitely gone downhill...

Tonight was a one star night... Only reason they get 2 is because it's been much better in the past. Started off by waiting in line a bit longer than is usual but thought nothing of it cause it was like 8 o'clock. Not exactly rush hour so I figured they were making my food fresh. Boy was I wrong! Got my food, 4 piece spicy tenders (tenders is a misnomer but more on that later...) Pulled out of the drive through and opened my box to start eating and that's where things really started to go south. I started with the corn nuggets (who wouldn't?) And they were just barely warm. I was hungry and wanting to get home so I didn't think to much of it and wolfed them down anyway. Next (90 seconds later...ok maybe it was 2 1/2 min but not long) grabbed the first "tender" and it was cool to the touch...well I'm like an old stubborn mule, once my nose is pointed toward home it takes a lot to turn me around. So I ate it anyway, not terrible. Not terribly spicy either, kind of bland. And as it turns out it wasn't so tender...and the more I ate the chewier they got. Luckily they gave me an extra tender to help make up for all the energy I expended chewing the cold breaded rubber they called chicken tonight. Although I might still be at a net calorie loss if it weren't for the corn nuggets and roll. Overall I was not impressed with my experience this evening but didn't have time to go back and have them make it right so I'm doing what all good millennials do and trashing them on...

Their chicken was extremely moist we had the chicken tenders. The breading that they bread them in was not heavily seasoned which was kind of a disappointment but also kind of a good thing so I was not going to give them any less points on that. Everything that we tried was good. My grandson who's a picky eater for french fries said they earned at 10 stars out of 10 from him on french fries. The dinner rolls reminded us of Parker House yeast rolls. Which you never get to eat those. Those were wonderful! The only reason why I didn't give them five stars for service was.... we ordered a gallon of sweet tea to go and they forgot to give that to us but did charge us for it. I will call them tomorrow to see if they will give us a refund for that. That's the only negative point I would give them. It was just an oversight they were busy and just missed that part. So again I do not think it would be a wasted trip. Wonderful place to eat. The cashier was very kind and courteous to us answering all my questions. We had never eaten there before. I had a lot of questions about the food and what I could order since I just wanted to taste things I didn't really want a meal at first but then when my family found out I was there. We ordered a big meal to go. Lol Thank you you guys for making it a very pleasant experience for...