UBP Burgers — Restaurant in New Braunfels

EXCELLENT customer service, convenient location but the burgers were WAY too spicy & were undercooked (still pink in the middle) so just keep this in mind if you prefer your burger cooked thoroughly, be sure to let them know. Unfortunately, the burger upset my stomach as I can’t tolerate spices. The spices are cooked into the meat so nothing I could do to eliminate that so just be aware that if you can’t handle spicy, you may want to try a different item. It was our first visit here so we weren’t aware of how the burgers were cooked & didn’t think to ask. The pickles are not on the burgers but instead are a single piece of a sliced pickle on the side (basically, a half a slice of a spear). My husband asked for no tomato and ended up getting a tomato but no biggie as he can just pick that off, the lady taking the order may’ve just misunderstood him. The side items & beverages are ala carte & are charged separately, they have crinkle cut fries in a cup, half of which were a bit too crisp & too hard to eat. They do have a really nice Al fresco (outdoor) seating area with provided sanitizer!! They also offer online ordering. Parking can be a bit tight but manageable. We’ll definitely try them again but I will try a different food item as I can’t tolerate the spices in the burger. Overall, they’re super nice & have a convenient location & friendly service. Despite the issues we experienced, it’s not something that would be a deterrent for trying them again so don’t hesitate to...

Wow. I’ve driven by this food truck many times and just happened to be by during lunch time so I stopped. Nice big menu board, easy to read. Staff is super friendly and helpful with any questions while ordering. They were fast. I got the regular burger with lettuce, tomato, pickle, mayo, and added cheese, a fried egg, and mushrooms. I also ordered the beer battered onion rings. I was warned with ordering that I this is not a burger to eat while driving, so plan on sitting down to enjoy my lunch. There is a covered area with picnic tables right by their spot to do so. Big burger. And I didn’t order their large one. Just the “normal”. I was amazed as I have had a juicy burger before, but this one surprised me. It was delicious and super juicy. Surprise came when I noticed the puddle of juices that were accumulating in the tray. The bottom bun was not soaked at all. Normally when having a juicy burger the bottom bun is soggy and it’s a heck of a mess. It this one. My bun stayed dry the entire time eating it as the juices held until I bit into the meat. Crazy. The onion rings were excellent as well. I highly recommend this spot as they are not offering just the average every day experience that most burger...

We have been a customer of UBP several times, both through Dooor Dash and purchasing the truck. Last night we ordered two burgers from Door Dash. They were seasoned with something, I do not know what, that made them inedible because they were so salty they tasted terrible. We contacted the store and their only response was that they did not use salt. I don't know what was on those burgers, but there was definitely SOMETHING that was salty such that $30.00+ worth of burgers were just not edible at all. Instead of doing anything to make it right, they made it seem like we were just either "imagining it" or making it up. But we weren't. As I said, we have had UBP burgers many times before and NEVER had this flavor before. Something was messed up, and they chose to just deny it. So, because they chose to refuse to give any kind of relief, I will never do business with them again. That is not good customer service and I don't deal with businesses that don't treat repeat customers with more respect. There are plenty of great burgers out there, it was just UBP was close and...