SkyRoast Coffee / New Hope, PA — Restaurant in New Hope

I am genuinely disappointed, though not entirely surprised, by your response. Instead of demonstrating any willingness to listen to a customer’s concerns, you immediately chose to respond with hostility, personal attacks, and baseless assumptions. Your decision to publicly defend your employee without reviewing the facts or the video footage first reveals a clear bias and a complete disregard for basic customer service principles.

Your statement that “respect is earned” is particularly concerning coming from a business owner. Respect should be the foundation of any customer interaction, regardless of who the customer is. Unfortunately, your response—and the behavior of your manager—reflects an environment where disrespect and mistreatment are normalized and even justified.

I welcome your decision to review the video footage. In fact, I encourage you to do so and to share it with the police, as it will clearly show that I was calm, that I was harassed, and that your manager chose to follow me outside to continue the confrontation. This footage will serve as an unbiased record of the events, and I stand by my account of what took place.

Your message makes it clear that your establishment is not a safe or welcoming space for all customers, particularly those willing to speak up against mistreatment. Fortunately, there are countless other businesses that value and respect all customers—businesses I will be happy to support moving forward.—Mari

here’s the story for context people —I had an extremely upsetting experience at this coffee shop, which I feel compelled to share, especially with other people of color.

After placing an order, I waited patiently for 10-15 minutes while the barista stood chatting with someone instead of preparing my drink. Trying not to be rude, I eventually approached another employee at the register to politely ask how much longer it would be. She quickly realized my drink had been sitting unfinished on the counter. She directed the barista to complete it, and as I stood to the side texting my son’s autism therapist, I overheard her falsely describing my approach to the barista, exaggerating and fabricating details to paint me in a negative light.

I immediately addressed this, explaining that her version of events was inaccurate. Rather than resolving the situation, she began insulting me and justifying her behavior, even after I requested to speak to a manager—only to be told she was the manager herself. Her condescending remarks escalated, and when the barista eventually handed me my drink, I chose not to accept it, explaining I wouldn’t support a business that treated customers this way. Her response? “You already paid for it, so who cares.”

Thinking the ordeal was over, I walked away to eat with my family. But 15 minutes later, she followed me outside, approaching me and my children to continue harassing me. My son’s therapist, who witnessed everything, intervened to de-escalate, making it clear that this behavior was harassment. I ultimately had to call the police to file a report.

As a woman of color in a predominantly white establishment, this incident was not just poor customer service—it felt like a clear display of disrespect and hostility. I love supporting small businesses, but I encourage people of color to carefully consider where they spend their money. There are many businesses out there that value and respect all customers—this is not...

Very pleasant setting, nice equipment and staff. They may make a good cup of coffee and mixed coffee drinks but I wasn't fond of their espresso. I know NJ coffee houses take pride in roasting their own beans however, a good cup of espresso requires a specific bean and type of roast. The barista was competent with only minor flaws in technique so I have to chalk up flavour to the roasted beans. Give it a shot for coffee or mixed beverage but, if looking for a good, authentic expresso, I recommend passing.

The owner responded to my review but I can't see a way to reply to his response. I'm more than a casual consumer having frequented shops all over the US and abroad as well as having owned and mastered the use several high end machines using many different beans. The owner has stated I don't know what I'm talking about but what we actually have is a difference of opinion. His response to me does show lack of regard for customers so I have reduced my rating from average to...

I'm not sure why, but the owner of SkyRoast Coffee was completely obnoxious to my friend and I. When my friend asked if someone was making her coffee, he said "I am at the cash register and I make coffee over in that corner. Since I am at the cash register, I am not making your coffee." At the end of our "conversation", he asked in a sarcastic tone, "are you going to go somewhere else?" Dumbfounded, we didn't respond or make a purchase and went somewhere else. At another venue down the street, we asked the owner of a store if he knew the owner of the SkyRoast Coffee Shop and he said yes. We told him of our experience there just a few minutes ago and he said he was not surprised. He said he didn't have a very good encounter with him either. It appears that good customer service is foreign to the owner of this shop. We can't comment on the coffee as we "went...