Baskin-Robbins — Restaurant in New Orleans

When I got there they had the handicap accessibility entrance locked. The sign directed everyone to the front. The parking in the front is street side and anyone handicap cannot get up to the sidewalk because the entrance to the sidewalk is far and the curb is so high it's difficult to get up if you're handicap. When walking around from the back to the front there is no handicap ramp so you have to walk over some broken pipe fixtures to get to the front door. While there at least 1 employee unlock the handicap entrance door and came in. When I asked why it was locked and why they didn't accommodate the handicap I didn't get an answer. I asked could I go out that door since and employee was able to enter and I was told no I had to go back out the front door and go all the way to the back. That is unacceptable for a business like that to not make the handicap entrance accessible. And, yes I am handicap and I parked in the back because I can't get up to the sidewalk without assistance. Until that situation is corrected I will not go to that Baskin Robbins again and I will be reporting it to the city that the handicap accessible entrance is locked and inaccessible to people who have a handicap. I'm completely disappointed. Especially since NO ONE could give an explanation as to why. Management needs to do better!!!! Hopefully someone cares enough to apologize for my inconvenience, but I'm not...

In all my life, never have I found it necessary to complain about anything at all in regards to food, or service, until tonight. As a career server, of 23 years, it never dawned on me that a hot topping would be packaged together with ice cream. Common sense just doesn’t allow for such an obviously poor decision. Add to that the disrespectful attitude of a staff that clearly does not understand what it means to be a part of the rich tradition of food service in New Orleans, and you have a recipe for disaster. And that is exactly what showed up at my house tonight: a melted disaster. Train your staff in proper food handling and storage protocol, and then train them on what customer service is. This is the first time in my life that I have ever complained. But, after hearing every food service rookie excuse in the book, it couldn’t be avoided. I know this experience doesn’t represent baskin robbins as a whole, but it definitely signifies a decline in what was once a great family vibe. I felt like a bother, not a valued guest. Y’all can and should be...

If you could avoid this franchise in Midcity please do! The two young ladies who worked 6/1 6pm are very rude, and clearly customer service, are working for any business in the service profession is not for them. Clearly they are unhappy and better off Quitting! Do the owners and the customer a favor and just quit.

Walked in, the young lady was on her phone….. she looked up and continued texting on her phone, the other young lady just stood there looked up and just looked back down…. Stood there a little longer thinking maybe they are just in the middle of something, I said excuse me, but did I come in at a bad time. She responded annoyed and said What?…. Girrrrrl…….. do yourself a favor and just quit. That was my first and last time visiting the mid city location. If the owner only knew….. they are a disgrace to the franchise. They need to be fired.. Y’all the service ...