Heros Downtown Subs & Salads — Restaurant in New Port Richey

In fairness to restaurants who, like all of us, can and do have off days I try to visit three times (if I plan to review) before giving what I believe is an objective evaluation. Despite raves and high reviews Heros did not work for us.

First Visit - “Humvee”. - Roast beef with provolone. Generous portion of tasty Boar’s Head roast beef with a touch of horseradish, warranting a return visit.

Second Visit - “No Name”. I am sorry to say it was awful! The description “Homemade” was the attraction to this mojo pork sub. It was dry, tough, tasteless chopped meat, smothered with insipid chopped slaw, served in a cold bun. I had requested “pressed”. Did not happen. 1 out of 5 rating.

Third Visit - “187 Italian”. Very skimpy on key ingredients ( ham, Genoa - taste of which was a well kept secret - provolone, pepperoni). Might have been better with more key ingredients and no Heros Way. Sub not particularly flavorful. And once again, I asked for pressed sub and did not get. The staff seemed confused and disagreed whether Heros Way, which includes tomato and lettuce, is added before or after pressing. Moot point as it developed. Rating is...

In august I visited Hero’s and was accidentally overcharged for my order by double. They said they would refund me and would have to charge me again with the correct amount. They did not print me out a receipt as the manager seemed rushed to leave. About a week later, I went back in to the store inquiring about the refund because I hadn’t received it yet. The cashier, who had been very apologetic, said that her manager had to look into the transaction and they would contact me. I have had to follow up multiple times since and they tell me they either can’t find the transaction in their system or their POS partner says I wasn’t charged. All the while, the charge I was told was refunded is still on my credit card bill two weeks later. As well as the correct charge. The people in charge of this place have not been helpful or understanding. The lady at the cashier seems sweet and wishes she could help and I appreciate that. Hopefully this gets resolved, in the meantime I will not be coming back. The food was fine though. It’s the service that is...

First time. Ordered the pressed Cuban. I hate it when people try to put their own spin on a Cuban, it usually doesn't work. You don't mess with a Cuban! My fault for not paying attention to the ingredients before ordering, but it had some funky chopped pickle relish on it that was very sour and overpowered the whole sandwich, and it was LOADED with it. Otherwise I think without the relish thing it would have been a good sandwich. Thin and crispy just like a Cuban should be, and it was huge, must have weighed a pound at least. I'd recommend to the owners to nix the pickle relish and just go with a few hamburger dill slices instead. Don't ruin...