The Kangaroo — Restaurant in New Port Richey

This message is for the owner of The Kangaroo along with the manager, both. A friend of mine and I had a huge, extremely uncalled for and completely disrespectful encounter with the first guy working the door, checking ID's on Saturday night, December 28th. I'm sure his head is shaved. I come in there from time to time, with a few different friends. They're all just friends of mine, nothing else. But that shouldn't matter at all. Sometimes it's even a group of us. The guy told my friend to take his beanie off. (it's a new rule apparently) My friend was embarrassed and didn't want to take his beanie off because he's uncomfortable about his hair. I had made a little joke, saying he has a receding hairline. He should let him keep it on. (My friend thought it was funny) Once my friend took off his hat, the guy looked at me, then looked at my friend, told my friend that he should just shave the whole thing off. After my friend and I left the door area, the first door guy with the shaved head yelled to my friend, telling him his hair really looks fine. That I'm just a HUSSY and he should look for a different girl!!! I yelled back to him saying, "I'm not his girlfriend! We're just friends! And I'm not a hussy!!" There's two ID checkers and he was the very first one to go through. I'm absolutely appalled by what this guy thinks is ok to shout at people! To insult people? To insult me because I'm in there with a friend. That guy totally disrespected me. Where does he get off thinking it's ok to be disrespectful and rude to people? Especially those who are coming into your establishment to spend money, along with wanting to have a good time with friends! People who come into your establishment, spend money. Lots of money. That pays everyone, along with making money for the establishment and keep it up and running! My friend and I left to go spend our money elsewhere. My group of friends that we come in with, may never step foot into your establishment again! All because some door guy thinks it's perfectly fine to be a douche and insult patrons coming into to The Kangaroo establishment to have a good time! This is a small town and we know lots of people all around. People you'd be surprised we know in our town. Word gets around quick. With an employee treating people like this, will bring your establishment down quick. I'm requesting and expecting an email and a phone call back from both, the owner and the manager. This matter needs to be dealt with, ASAP. Word gets around really quickly. Your door guy shouldn't be insulting, disrespectful, or rude to anyone. I will make sure people know how your door guy treats people coming into your establishment. Being a door guy, doesn't give him permission to be a disrespectful douche to your patrons, to whom you depend on to keep your...

I had an incredibly disappointing and upsetting experience at The Kangaroo. My girlfriend and I were enjoying our night when she danced near the DJ booth and briefly placed her hand on the DJ table. Without any warning, a bouncer aggressively grabbed her wrist, digging his nails into her skin so deeply that he broke the skin and left nail marks on her wrist, causing her to bleed. This level of force was completely unnecessary and uncalled for, especially when a simple verbal warning would have sufficed.

To make matters worse, the bouncer proceeded to yell at her because she placed her water bottle on a table next to her, claiming someone was sitting there. Not only was this rude and excessive, but it also ruined what was supposed to be a fun night out. This behavior was unprofessional and far from the level of respect we expected.

After the incident, we spoke with the head of security and a bartender, both of whom agreed that the bouncer used excessive force. They assured us that they would speak with him and discipline him appropriately for his actions, which was somewhat reassuring but still didn’t take away from the negative impact this had on our night.

Adding to our concern, when we spoke with the police outside the establishment, they mentioned that this isn’t the first time security at this venue has caused issues like this. They said they have received multiple complaints about the security staff, which speaks volumes about the ongoing problems here.

We understand that rules need to be enforced, but there is absolutely no excuse for such aggressive and abusive behavior from the staff. This experience has completely changed our perception of The Kangaroo, and we would not recommend it to anyone looking for a safe and enjoyable night out. We hope management addresses this issue seriously to prevent other patrons from going through the same...

We came here for my best friends birthday. The bar is cool and the bartenders were sweet and attentive. They advertise as a "country bar" but I beg to differ. I have been here many times and this isn't my first problem but it is my first time being kicked out 😱. We came in and started stayed for over an hour and a half, spending over $100. Randomly, while waiting in line for the bathroom, I was approached by a security guy. He said I have to leave at this moment because I had Crocs on. Never had this issue before and totally thought he was joking. He got VERY rude, very fast and didn't "have time for me". It just got worse from there. I went and asked another security guard, partially because I still couldn't tell if this was a joke and partly because this guy was sooo very rude. Turns out, you can't wear Crocs here. As of right now, this is not posted anywhere. People wear in heals, flip flops, slides, boots, etc. I asked why and all they kept saying was "it's policy and you have to go". I asked to use the ladies room, as I was already in line, and he said no without even looking at me. I like this bar but this is not the first time security has seemed to be more of a conflict than a protection or a person who can communicate while putting your ego aside. I sadly will not be back which sucks but it takes me an hour to get there and isn't worth the risk anymore. Goodluck to yall and your ever-changing rules.

Response to owner: I understand "tightening up" on dress code but to allow so many other types of shoes, heels etc, and to bar Crocs is just silly (yes my opinion). I saw on someone else's post that you will be updating the dress code to say this but when its a new rule, maybe inform all your bouncers so we aren't allowed in to spend money and then have to sit outside sobering up because I didnt expect to...