McDonald's — Restaurant in New Smyrna Beach

I wanted to stop and take the time to comment on the operations of the McDonalds on State Road #44 in New Smyrna Beach Fl. Please take time to read this review as I have a lifetime of experience in F&B with time spent as a Store GM and Multi-Unit Supervisor of numerous operations. Rarely do I ever take time for a review but when one is this deserving, I do. Over the last couple of decades it has become extremely difficult to witness top level service in a Fast Food establishment and because my first decade or so was in Fast Food, I have a place in my heart for operations that excel. So many operations have so many excuses for why they can’t deliver exceptional service, mainly staffing. That’s why I am so impressed with the daytime operation at the McDonalds on Hwy 44 in New Smyrna Beach. A few months ago I started going to this unit in the early hours, normally between 5am and 7am. Most of the time I only do drive thru. The first thing that caught my attention was the exceptional friendliness of the drive thru staff. Every single time there is a friendly, welcoming person taking your order and even though one of their main goals is fast service, they always have time to be polite and helpful!! As I got to where I came most every morning, the staff started treating me like I was family by asking how I was that day and taking time for short conversation!! Every time you pull up to the window, there is a friendly face with a genuine care. It just starts my day off on a positive note…. Every time! While the hospitality is the most astonishing, the quality of food and the lightening fast speed of service is second to none. After a month or so of visits, I started asking questions about who was in charge of this daytime shift because I wanted to complement the crew. I found that one of the ladies I had been dealing with on most days was in fact the day shift manager; her name is KiKi! What a wonderful person. It is extremely obvious that KiKi’s amazing enthusiasm was so contagious that her example flows throughout the entire staff. I take time to write this review because it is so deserving and it feels great to have a place that has that Old School way of doing things!! I’m sure upper management is aware of this performance but I just had to express it myself. I am unable to make a review of the 2nd shift as I never come during those hours but if it’s anything like the 1st shift, you’ve got an award winning store! It is and always has been about the People and this operation clearly proves that and it sets the example for all of the other restaurant operations that you can still achieve excellence if you stop offering excuses and focus on what matters! Thank you KiKi and staff...

Stopped in 1:30 am this morning (6-27-2017) after a long drive in from the Orlando airport. Posted hours for the drive thru is 24hrs. 2 cars were stopped in the drive thru order area when I pulled up. After a few minutes, 1 car pulled away and left, the other pulled around and knocked on the front door. She said she had been waiting for someone to take her order for about 10 minutes. I pulled around to the pickup window. I saw 3 young male employees inside. They would make no eye contact with me at all. I honked to get their attention to find out what was going on...still no acknowledgement. I got out and tapped on the window an snapped a picture of the young man inside who gestured that they were closed. The Taco Bell next door and the Denny's on the other side were both open, and the lights in the McDonalds were on as well, so no power issue. My guess is the owner of this particular McDonalds had no idea whomever had been left in charge had taken it upon himself to turn away customers with no explanation during posted business hours. As a business owner with a distinct understanding of the importance customer service, I would certainly fire the manager on duty. I will be sending similar correspondence to McDonalds Corp in Oak Brook, IL. I know they they take their...

Gosh, where do I even start? I was really hungry, I had just been released from the hospital after months of being there after a surgery went wrong. All I wanted was McDonald's, and I have never had issues with this specific location. When I went in, there was a line through the door. Being Florida, I started sweating having to stand outside for so long! That's when this young gentleman aproached me and took me inside himself, letting me sit right under the, let me tell ya, AMAZING air conditioning while the line moved along. I didn't catch his name, but, he did have pretty long dirty blonde hair! This was awhile ago... Anyways, when I was leaving the establishment, he came back and helped me walk to my car! When out of no where, six black mini vans swarmed us. It was the cartel, my husband had gotten involved while I was away and now they were coming for me and my family. Before I could even react, the young man took them all out, and asked if I was ok, before continuing to walk me to my car. I just thought this was so kind and sweet, and I hope the young gentleman had an amazing day...