Starbucks — Restaurant in New Smyrna Beach

This review unfortunately is directed towards an individual rather than the staff as a whole. I purchased a macchiato earlier in the day while on break and I do regularly because I work in the same plaza as Starbucks. And the same day I made the purchase I chose to relax for a short time after work on the patio. I wasn't aware of the new policy of no vaping allowed so I took one puff from my vape while sitting in the patio and only myself and one other person was out there. Apparently the other person, a young lady looking to be 18 or 19, works there and immediately addressed the issue of me vaping as she was trained to do I presume informing me of the new policy. I was surprised but I complied and put it away and didn't continue to vape. But then she basically told me I needed to leave because the patio is for paying customers only and was quite rude about it. I spend money at this location on a regular basis and spent money here today so I am a paying customer and should be able to use the patio or any other amenities the store has to offer but if this is how the employees are trained to treat people who aren't bothering anyone then I'll be taking my business elsewhere. Don't assume someone is a free loader just because you don't see them consuming your product at that time. I don't know about everyone else but when I'm finished with my meal,or coffee in this case, I don't hold on to the trash I throw it away and I shouldn't have to wear my receipt attached to my chest in order to partake in the amenities or not be bothered or asked to leave. And no one should be given attitude by some over privileged over entitled teenager who assumes they know what they're talking about. Again, I spend almost $50 a week here but because of this one person and their poor manners I...

I’m disappointed with the experience I had this morning at around 10 am at this location. As someone who is hard of hearing, I chose to place a mobile order to avoid putting pressure on the team or causing confusion over the speaker. I placed the order just before arriving, and when I pulled up to the drive-thru (which had no line/cars), I let them know I had a mobile order. I was told somewhat dismissively that the order was just placed and they “typically need at least 5 minutes.” Fair enough—except there was no one behind me in line when I placed it, and it was a simple order: two refreshers and a sandwich. When I got to the window, the person working told me (rudely) that my order still wasn’t ready, but the one car behind me was, and that I needed to either park or go back through the drive-thru again. This was unnecessary and honestly frustrating. After about 6 minutes, she brought my order out without a word—not even a response when I thanked her. No acknowledgment, no courtesy. Here’s what really bothers me: if I had just ordered at the speaker, I would’ve gotten the exact same items and waited the same amount of time—but likely without the attitude or being told to leave the line. I only used mobile ordering because of my disability, not to cut corners. I shouldn't be treated differently or made to feel like a problem for trying to make things easier for both sides. The team at this location could really benefit from some training in basic customer service, especially when it comes to treating all customers with respect and patience—regardless of how they choose to order. Accessibility should be supported,...

For this location being new you would think the customer service would still be good, but not the case. Two days in a row the young lady with the septum piercing at the drive through gave me a Grande when I ordered a venti. The first one I just took it because there was a huge line behind me but it happened again the next day. I made sure I spoke clearly when I ordered thinking it was probably going to happen again.. This time I sent it back and the next one they made me was a quarter of the way full in the cup and the rest filling it less the half way was mostly foam. Like seriously a couple sips worth of actual coffee in it. It actually made me laugh on how sad it looked. I was like whatever Im just done at this point. If I wasn’t on a time crunch I would have went inside to complain. Starbucks is known for quality and service that’s why the customers go there but it’s frustrating having to ask them to fix my order everytime I’m there and pay for less than what I asked for even after they “corrected” it. Sad because they are conveniently close to home but needless to say I’m done wasting my time and money and will no longer be a customer to this location at least. Hopefully another location won’t disappoint...