朝茶 Tsaocaa bubble tea store — Restaurant in New York

I live in Jersey and I go to Tsaocaa in Secaucus all the time because it's one of the most amazing shops there is for bubble tea, ramen and wings. I love them. So when I was in Ridgewood and saw they had a Tsaocaa I was excited. Unfortunately this place was a dud. Their menu was very different. The bubble tea I had was just ok. The bobas had a weird taste. The wings were good. The fries were terrible. They were very greasy and had an oily taste not a potato taste. I bought food for 5 and we all had the same opinion about the fries. Also they don't sell ramen. Apparently the menus vary from place to place. The lady taking our order seemed very robotic. Lacked personality. That's easy to overlook if the food was good. Unfortunately this was a one and done for us. Not returning. Thank goodness the Secaucus location is 10 minutes...

Ordered uber eats from the store, since they deliver from their own staff I couldn’t get an update. They should figure out something to at least update the customer about the status. Anyway it didn’t arrive by the LATEST time arrival, called the store, the lady was super rude and said to wait and hung up on me. So I waited and still no delivery 20 minutes later. Requested for an update through the app since I got a rude reply, never updated the status. You would think they care about customers but they clearly don’t. Had to cancel my order after waiting for 40...

The boba is good but the lady who usually runs the cashier area is definitely rude. Ordered the wrong drink by mistake, but instead of explaining the correct term for it in a friendly way, she rolled her eyes at me, snapped at me for ordering the wrong thing and gave me a whole attitude. Like damn 💀 my bad, it was never that serious.

The reward system isn’t that good either, you get a stamp card but when you reach your free drink, you only get two options, i believe its tea and some other drink, there’s barely...