I order UberEats from this restaurant at least 3 times a month as I work and I’m really busy. I usually order the lollipop chicken, the shrimp fried rice, and the butter chicken with rice. The food is great. Sometimes the lollipop chicken is undercooked and you can see the pink/red meat inside. But most of the time I am satisfied with the food.

Today I ordered a lot of food via the app. I ordered 3 fried rice, 3 lollipop chicken, and 2 butter chicken. I requested in the comments for 10 pink sauce/ spicy mayo sauce because this is a family event. I explained that and thanked them for their service. I usually request 2-3 cups of pink sauce in the comments and it’s given, no problem.

The issue is, after placing my order I got a call from someone from Al Aqsa. A man called to ask why he would give me 10 cups of pink sauce if there are only 3 orders of lollipop chicken. I explained this is a family order, but if anything if they could include 4 cups that would be ok too.

The guy said “no sorry I cannot do that, you have to pay extra for the sauce”. So I asked him “how much is the sauce?”. This guy says “50 cents”. I’m delirious at this point. He wanted me to pay 50 cents extra for 1 extra cup of pink sauce! I got upset and said “how am I supposed to pay you extra 50 cents for a this when I have already placed my order??”. He says “you can give me your card information”.

This man wanted my card information over the phone for a 50 cent small cup of pink sauce. I got so upset at his cheapness that I said “you know what, that’s ridiculous. Just give me my 3 cups.”

I’m a loyal customer and i cannot fathom how he confronted me about 50 cent sauces. Fine, don’t include 10. But you had to be so cheap about 1 extra sauce cup?? When I said that, he stumbled on his words and said “sorry that is the new policy…” to which I said “no that’s not a new policy, this is just you calling me to be cheap. I have ordered from here multiple times no problem and this is the first time I got a call about something so cheap”.

Anyway food is great, the staff is cheap and has no sense of hospitality. I’m Bengali myself and have relatives who live in the area who have ordered from there for more than 7 years. so I know he was lying about the “policy”. I will be telling my friends and family about such a cheap establishment.

Edit: once I received my order, I saw it included 5 pink sauce. Perhaps out of guilt. Will change my review to 3 stars but I’m upset I had such an encounter in the first place.