Que Rico Latin Cuisine — Restaurant in New York

Had reservations for 1:30pm. Couldn't be seated until entire party had arrived: so we were not seated until our guest found parking. Evo has no parking. Upon being seated we were told that there was a 3:45 party after us so we had to be done by that time. So now it's about 2pm its takes a additional 10 to 15 minutes after being seated to order our appetizers. Then an additional 15 to 20 minutes for the appetizers to arrive. The place is now packed so getting our entree is slow. We don't get our entree until 3ish at this point we can't finish eating so we are handed to go plates. The brunch came with dessert which we paid for but never received. Evo requires that you put down a deposit down which isnt refundable so as not to lose it we decided to stay. Overall a poor experience if I could give them a zero rating I would. The place doesn't look as nice as on their website. We were rushed and spent over $400 at this place because brunch is $35 per person including gratuity we had a party of 12. Lots of time you want to support local business so you go these places but they offer poor service. Don't believe we would had been treated this poorly in the city. Our server was nice. Update 1/26 to the owner. You are not accommodating me when I've paid for a service. IT WAS YOUR JOB TO PROVIDE FOR A PAID SERVICE. An accommodation would have been returning the deposit or maybe comping part of the meal. SIR/MADAM OWNER YOU should have have thankful for us staying because your next reservation was at 3:45pm. Also you didn't "except " our reservation you "accepted". Please look up the difference between the two words. LESSON LEARNED. ...

Terrible experience. We (my two friends and I ) went last Saturday around like 10pm it was empty about less than 10 customers, some left within the 30mins we were there. Once we walked in the bottle girl let us know the booths(which is the only seating they have for more than two people) were only for bottle service, so we can choose to sit at the bar or the small table. So went to the bar the bartender then let us know we can't sit there so we debated if we want to stay because there was bad communication, which we did we all order drinks and food we asked the bartender if we could sit at the table in the corner back she said yes mind you there is three of us and it empty in the place. So my friend pulled up a chair at the table so that she could sit but then a manger came and took the chair from my friend telling her she can't sit. I could have understood if it was busy but it wasn't and we were in the back of the " establishment" and the manger could have be more respectful in saying you can't sit there,we cancel the order of food and just finished our drinks and left. We tipped the bartender well just because she was very nice she checked on us after the manger was rude and the drinks were good. I was excited to try but now I do...

Came in early to see what the spot was like and at 830ish it's chill as hell. The bartender whose name I unfortunately didn't get was an absolute gentleman (Latin cat with black bull style nose ring). However, returned later that same night at around 1am expecting to turn up with a crowd, and the experience was a complete 180. Bouncers weren't at the door so we had to welcome ourselves passed their (completely unnecessary) velvet ropes and welcome ourselves into the spot. We met a disgruntled male bouncer who looked like he couldn't bag a chick if his mom's life was on the line and a couple of studs who looked like they eat tuna fish out the can at Thanksgiving. They immediately made us step outside for an ID check (cool) and pat down (cool also). Noticeably upset that we walked in, the bouncer says I couldn't enter because I had my vaporizer on me. Simply telling me I couldn't use the thing would have been fine (as I had planned to purchase a hookah anyway) but denying me entry was completely hate felt and lame as all hell. I refused and spent my money at a better establishment. Much respect to the bartender I met earlier in the night, piss on the bouncers and owner(s) of this...