Aroma Indian Cuisine — Restaurant in New York

Worst food ever and worst service with it as well. Ordered 2 orders of the saffron chicken tikka, naan and mango lassi. Mango lassi was really good. Chicken tikka was not cooked at all. Instantly called the host and showed her it was raw meat no spices at all. We could literally smell the raw chicken. Host offered to change it to chicken tandoori and we said yes. Host came back and said she can only exchange one chicken tikka with tandoori and the second chicken tikka they will cook it properly. Then she came with the naan and about 30 mins later she came with the old freaking saffron chicken tikka again that we returned previously. We didn’t eat it at all and I said I just want to pay the bill and taking out the tandoor which is about to come. Host requested to try the tandoori and the tandoori was good. By that time the naan was hard as a rock and wasn’t aboe to eat that as well. Paid the whole bill and just left. To put the cherry on top they charge you mandatory gratuity as well. Worst experience ever and the host said she can’t cancel any orders but we can leave a review on the page so here it is. This whole experience was total of our time because it took them almost 2.5 hours to serve us everything. If there was a way to review it negative stars I would do it for...

I went to this restaurant for the first time on Eid-ul-Fitr in the afternoon, and it completely ruined my day. The service was absolutely disgusting. The cashier/server had a terrible attitude — rude, unbothered, and clearly didn’t care at all.

We were the only customers, yet they took 50 minutes to serve the food. They brought the naan out 20 minutes before the actual dishes, so by the time the main food came (which was also late), the naan was rock hard and inedible. We had to throw it away.

The chicken was raw from the inside. We sent it back — they just overcooked the outside and brought it back the same way. Still undercooked, still disgusting. Nothing was edible. Not even one dish. And we were starving. The drumstick even smelled like fish — absolutely revolting.

When we raised all our concerns, the response was a careless, “It is what it is. You can complain to our website.” Wow. What kind of restaurant says that to a customer?

Honestly, I’ve never in my life eaten such trash food or received such garbage service. To the owner: this is your fault. If you can’t treat your employees right, they’ll never treat customers right. The entire experience screamed mismanagement, disrespect, and zero...

I want to keep it relevant & precisely to the point.

They open for dinner at 4PM, we were the first and only customers at that time on a weekday.

The interior is nice, some classy Ben Keller and hafandhaf desi art on the walls along with wine bottles.

A nasty 😷 smell hit my nose as soon I entered, usually it’s either a dirty mop or mice 🐀 that can cause this smell. The bathroom door looks very dirty and the bathroom lacks light.

There was only one waiter working who was nice but kept disappearing from the front and we had to get up from our seat to get their attention on several occasions.

We ordered many items including the Aroma Grill Biryani (even though we mentioned 3 times that we want the lamb one, they made it with shrimp and chicken as well which they did remake for us later on). Ordered the Lachcha paratha (which seems like a naan dipped in butter). Rest of the items were okay but I think that the portions of the mains are small (not enough meat) for the price. We didn’t get the raita we ordered until we got up and asked again.

Overall, they didn’t meet my expectations being a part of Amani Hospitality group like their other counterparts (enjoyed Lulu Chinese or...