Artichoke Basille's Pizza — Restaurant in New York

Tldr- DONT SPEND YOUR MONEY HERE.

I am so embarrassed to have brought my friend here. A friend of mine who doesnt live in the neighborhood was craving pizza and we walked ten min out of our way to come here based on our experiences at other Artichoke locations. She ordered a vodka sicilian for her first slice; i wasnt quite hungry at the moment so I was holding off to join her for her second slice. Thank goodness she ordered only one slice first because the slice was BURNT at the bottom (you couldnt tell through the counter window bc of the sauce). It was so burnt it was like cardboard and she had trouble using fork and knife to cut off a piece. Also, we could clearly see once she turned the piece over that the bottom was nearly charred. When she told the guy who worked there he dismissed her and said that is the way it is supposed to be. I told him to taste the piece for himself because it was CLEARLY BURNED to the point it should not be consumed. He kept dismissing our comment, saying that the burntness was part of the vodka pizza (sorry...NO). He refused to give her another unburned piece of pizza or a refund, essentially insinuating that he couldnt help that she didnt like the taste of burned pizza. When we saw pretty quickly that this was not a fight worth fighting, we just walked out because arguing for 15min over a clearly burned pizza was not worth the $5.50. We walked over to a place that served a basic NY slice with no frills for half the price and a crust that was not burned.

Keep in mind that this place claims to be a "gourmet" pizza joint and charges $2 more per slice than the surrounding places... something is off when burnt pizza is served. Not only that, something is off when a so called gourmet pizza place can't afford courteous service. In short, DONT SPEND YOUR MONEY HERE. And i had to apologize profusely to my hungry friend for making us walk out of our way for burned pizza. Don't waste your time...

There was no way I'm going to let this slide at all! This place is an absolute joke and quite frankly I wouldn't advise anyone to order from this establishment as they are not capable of getting a very straight forward order delivered to right person it is very disheartening that a person can pay $60 for a pizza and then put through a series of bs accusations saying that they delivered something they didn't accusing me of having the item mean while someone else is enjoying my $60 pizza I guess that's the best pizza they ever had being that it was free... to make matters worse they're playing phone tag with me and grub hub disputing my complaint saying that because a man came down who by the way never showed any ID OR PROOF THAT HE WAS ME OR ANYONE ELSE AUTHORIZED ON MY ACCOUNT THEY HANDED HIM AN ITEM HE DID NOT EVEN PAY FOR REMINDER MY CREDIT CARD INFORMATION IS LINKED TO THIS TRANSACTION HOW NEGLIGENT CAN YOU BE AS A BUSINESS ....YOU JEPORDIZE YOUR CUSTOMERS INFORMATION SO CARELESSLY THIS IS WAY BIGGER THAN JUST A PIZZA SHAME ON YOU...not only did they not rectify the issue they lied to me after the first mistake and said THEY WOULD REDELIVER guess what ?!? THEY DIDNT and Just guess how I found out not because they called but because I had to find out through waiting for the supposed 2nd attempt and they didn't show I spoke with grub hub and they said the restaurant wouldn't redeliver WHERES THE COMMUNICATION YOU ARE A FOOD ESTABLISHMENT YOUR BUSINESS IS PEOPLE AT WHAT POINT DO YOU ENGAGE IN GOOD CUSTOMER SERVICE ??!! smh the answer is NEVER these folks at this place ARE CARELESS,irresponsible,unprofessional and upsetting in the way they conduct business ...It's safe to say I will not be ordering from here ever nor do I suggest any one for that matter Unless you're into waiting for an 1 hr+ to get your ordered to deliver to the wrong person...

I walked into the paper shop on Monday July 4th,looking to enjoy a pizza for breakfast. I asked for slice and the young man in there look like he wasn't sure of his English. I asked for a slice of pizza. I didn't specify a topping because I didn't want a topping. He answers what type of pizza do want. I think he was slow or he was trying to be rude or trying to sell me something I didn't want. I asked him was the pizza hot he said yes. it was not hot it was warm, so I asked him put it in the oven. I then asked do you have basil. He said Basil Pizza. I did not say Basil Pizza I said basil. The hubby said older man interjected and told me to come down I did not raise my voice. I simply said to him I asked for Basil. You should say that. I'm wondering how these guys just overall route they don't want my business if I had not paid for that pizza already I would have walked out that store. So he says he does not have basil. Then he says he has crazy but it's dirty and he's not washing it off because he's busy he has other things to do. I said could you give me the basil I'll wipe it off he said no so that's what he says yeah he says $1. So then I said how much do I get for a dollar he wouldn't tell me. He told me I have to give him the dollar first. That's the part that took me to write this review. He was persistent and consistent and then I asked to speak to the manager then I picked up my phone I called the store to speak to the manager of the young man that service me said the manager is not here. The heavy-set older man said he don't care and I told him I was going to write a review. All I wanted was a slice of pizza and I will pay for the basil and the only reason I got the pizza is because I had already paid for it. I would have walked right out that so I was so insulted. This spot doesn't deserve even one star and after all that the Pizza...