Bon Cafe et Restaurant — Restaurant in New York

First, I wanted to say that afternoon workers (maybe the owner) are very friendly and make delicious sandwiches. I loved their smoothies. but one day I decided to go early (between 12noon - 1pm) and ordered two sandwiches and 2 smoothies. When food arrived it was cold (well she called me to pick up the drinks) normally the afternoon workers would bring it to the table, and it arrived with salad. I walked to the counter and told her that I wanted French fries not salad. she automatically said you didn't tell me and I said did you ask? with a very upset face she then said there's nothing she can do and I said what you mean? she then quickly said well pay for one of the French fries sides. I said I am not paying for it because I wanted French fries in my order. she then said ok to the guy to make it. and I waited and waited and French fries never came.

It was upsetting to me because I was so hungry.

Honestly, this lady was very unwelcoming maybe she doesn't like Spanish people IDK because I never experience...

I ordered an Avocado Toast with Bacon, Arugula and Tomatoes to go and the whole experience was sub par. First of all, there was no mention anywhere about sauces added, which tasted too vinegary, so most of the meal was ruined for me and inedible. Next, while having a flat toast to dine-in might be appropriate, as a to-go meal everything slid to the side and it was impossible to handle. Good thing I checked the bag for napkins too before I left, because they didn't give any, which is something that should be automatic for a to-go meal in my opinion, as one would think people ate to-go foods on the go. For a $13+tip sandwich, it was a complete disappointment, and I'm still hungry.

Twice I ate at this place and twice it was disappointing. The atmosphere is nice, but the last time I was there, the cappuccino was not good, so if food and drinks are problematic, why...

I came here once a few months ago and loved it, especially the honey ginger chicken bowl because of the unique taste. I decided to make another visit and bought my sister because I liked the place a lot, but was so disappointed this time. Got the same bowl for $14/15 dollars and it came with three ounces of rice properly. It looked more like a salad than a rice bowl and was a honest waste of money. If you look at the photo, there's only three, or two spoonfuls of rice. The rest of it was just salad. If we paid for a rice bowl, shouldn't there be a bowl of rice on the plate? Also, sidenote when I asked the cashier at first if they still serve rice dishes they said no, until I noticed the menu still up and then asked again. My initial visit was really nice and I thought I would be coming back to this place, but...