Brooklyn Waffle House — Restaurant in New York

Except for Niyah (unsure of spelling), the staff here should not be the service or hospitality business. We ordered chicken tenders and waffles last week via UberEats and the waffles were burnt. I spoke with Niyah who was great; she approved my refund and told me to come in and pick up two new orders free of charge at my convenience. So this morning I called ahead, explained the situation and headed to the restaurant. First of all, the health grade is pending and visually, it doesn't look like a place a would want to eat. But the young lady behind the counter and the cook in the back have HORRIBLE attitudes. They gave me the wrong thing, then loudly discussed in the back how it wasn't their fault because I didn't ask for the right thing. The cook didn't want to "drop 8 tenders" and he made that known. As I waited for my food, I observed the interaction with Uber Eats staff and other customers. Mark - whoever that is - isn't getting his order. Just too much negative energy first thing in the morning. And when I got home, the waffles were brown on one side and yellow on the bottom. I will NEVER visit this location again. I've always had a pleasant experience at the Hancock...

I truly wish 0 stars was an option. I ordered their buttermilk waffle with shrimp, Oreo waffle with shrimp, and red velvet waffle with shrimp. Not only did the order come 2+ hours late, it was also missing items that I paid additional money for. Before even opening the bag, a rancid smell filled the room immediately upon bringing the order into my home. I opened the boxes of food and the waffles were cold and soggy and had some bits of burnt plastic (looks like some type of non stick material. Perhaps from a pan or old griddle?). The shrimp had such an unappealing smell permeating from them that it really made me question the integrity of both the restaurant AND the driver for serving and delivering something so rancid smelling. I am in complete shock that instead of cancelling my order, they chose to prepare and sell me spoiled food (SEAFOOD AT THAT). I have never been so moved to write a poor review before but this place is a HUGE...

Can't complain about the food, but it was way to pricey and the amount of food was not worth the cost. Tasted way better from Silver Crust which cost less and give way more meat(food in general)! I ordered sweet barbecue wings with raggae pasta and there way 5 half wings with a good amount of pasta but the order cost me $14. $9 for the pasta. $1 a half of a chicken wing. My daughter had French fries and shrimp. There was 4 shrimp instead of 5 pieces with fries, and the order was $10. I ordered $75. worth of food and would have continued to order from them if amount of food was reasonable. $18 for oxtail and pasta. From somewhere else it can usually feed up to 3 or 4 people. The one from here fed 1 grown man. The positive side is that they deliver and the food is truly not bad at all.

• The people are really polite and I have to give em...