Chuck E. Cheese — Restaurant in New York

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I bring my family here on occasion, because my toddler loves the excitement of the occasion, as did I when I was younger - pizza, games, music, lights, prizes, characters...!

And to be fair, this one is kept generally clean and accessible for kids. Considering the building and area, it is very safe and we love how they make us take a photo with our kid when entering, to ensure we leave with the same.

There aren't a lot of variety in the games, and for sure they are focused on the ticket system, where one can trade them in for prizes. Very few video games that are purely for entertainment. Chuck E. comes out on a regular basis and does a dance routine with the kids - could use some energy but it's good for what it is. The kids enjoy that interaction.

The pizza isn't bad to be honest. The salad bar is lacking but could be worse. Of course, prices are crazy but welcome to NYC.

The employees have the power to make or break the entire experience. I've been there in the past where a joyful and interactive staff member actually enjoyed their job... and it made the whole experience so much more enjoyable! On our latest visit, most of the employees were approachable at least, even when a game broke down and we had to get help. However, I couldn't find a single one with a smile on his/her face unfortunately. There was one in particular, Savana, that singlehandedly made our visit bad. Not sure if she runs the place or not, but she certainly acted like it, yelling at kids and adults in different areas - the salad bar, the trampoline park, the birthday area, the prize area - never had a good thing to say to anyone and, in fact, was extremely rude to most.

Bottom line is the place isn't bad to go with your family, but if only the employees enjoyed their jobs and were encouraged to have pleasant interaction with the visitors, it could be amazing! At the very least, they could pretend to be nice to the kids, as it is a family outing... and if they don't like kids, this is not the...

Where do I start? The staff is extremely rude and nasty. There are a lot of games that don’t work. The service is terrible and took an hour and 20 minutes for my pizza and cookie to come out. Every time i asked where my food was, i got an attitude “it’s comin, it’s comin” said with a disgusted face as if I didn’t ask nicely. I don’t usually go to any Chuck E. Cheese but this was a last minute plan since our original plans got ruined and i just wanted to make my stepdaughter happy and she was thrilled to come here. As an adult to be treated this way is disgusting. So after we got our food and ate, I got a pizza box and put some left over slices and the cookie in it. I left the left overs on the table alone with our sweaters on the seats. When it was time to leave and my stepdaughter was picking out the prizes she wanted from her winnings, I returned to our table to grab everything. As I neared the table Chuck E. Cheese made an appearance himself running out from underneath OUR table and darted under the broken games next to our table! Well, Actually Chuck E. Cheese is a mouse and this clearly was too big to be a mouse and happened to be a small rat... seeing that the pizza box was partially open even though if it were closed i still wouldn’t have taken my chances eating any of the left overs at that point so i threw everything out. As I’m collecting our sweaters i find a couple rat droppings on my sweater. How pleasant? Then I come to realize that there are mouse and rat poison crates underneath almost ever table in this place. I didn’t see it early because they almost look like small white metal light fixtures lying on the floor.. then you can see the small openings where the rodents can enter and have a feast. This place is disgusting and needs to be checked out a little closer by the health department. I’ll make my own...