Shake Shack Flatbush - Barclays Ctr — Restaurant in New York

I happened to be in the area after the Macy's firework display for Independence Day and decided to stop by for a quick bite. It was 10:53PM when i got in line to order. They close at 11PM so i had just made it. The line moved rather quickly and my order was placed at 11PM. While waiting for my order, i used their restroom and it was FILTHY. It did not have a working faucet as well. I attempted passing this information on to an employee but he did not have a care in the world upon hearing this. After my visit to the restroom i resumed the wait for my order, which ended up lasting 27 minutes from the time the order was placed( all i ordered was a burger and fries). The employees appeared to be confusing order after order, requiring some customers to return their orders. When i arrived home, i sat down to eat, only to discover my burger was burnt to a crisp(if only i could include photos with this review).

I have eaten at this establishment many times before at various locations and have for the most part had a good customer experience. I understand that it was closing time on Independence Day and all the employees were probably looking forward to getting off their shifts but that's not an excuse for the terrible customer experience i received. I would have been willing to look past the filthy restroom and long wait time if at least the food was of signature Shack Shack quality but sadly that was not the case. If you can not guarantee the same level of service and quality at ALL operating hours then do everybody a favor and close shop early. Customer experience should NOT be an afterthought. I will not be returning to...

Shake shack took over America like a wave of inappropriate tweets from an orange-would-be-dumb-as-a-doorknob presidential wannabe. Thankfully, the results are more digestible. The burger here has moved away from the two-hander, American standard, to a Bao-like configuration, complete with steamed bao bun. It's all pretty palatable, without any discernible qualities. The tomato wilts under the pressure of its preparation, transportation, handling and proximity to the impressively hot, cooked medium, otherwise bland meat. The sauce adds nothing but moisture. The lettuce I suspect has gone through more natural selection than the domesticated cow it blankets in a reassuring green. That's its sole purpose. It's a plus that this looks like the photo, complete with hi-viz vest "cheddar". Tossing up between chocolate or vanilla thick shake, the very impressive counter woman assures me that she hasn't tried the chocolate, but "the vanilla is bangin' ". Bangin' my pancreas for sure. It's creamy and at the right temperature to confuse the supplied straw, with a sugar level just a scintilla short of diabetes-inducing (though the world does seem to move at a confusingly slow pace for a while thereafter). These two incursions into pop culture fressing left me about $14 less wealthy, but 1000 calories closer to my...

Average food, bustling atmosphere, long lines, too few tables. No service. We had seen the one at Fulton but the lines were too long to consider. The one across from Barclays had a line but not quite as long. I truly don't get it. Despite the high volume our fries were tepid (we had two varieties for the table, both tepid and nothing special). HOW IS THAT POSSIBLE!!? they must be constantly frying - why are they not hot? Is it so people can and will gobble them quickly and leave? I had the portobello burger; it was good. Another had a cheeseburger; said it tasted like a cheeseburger: not bad but nothing to recommend it. Same type of response around the table. The chocolate shake was very chocolatey but nothing else to recommend it and the opening in lid on the shake kept collapsing the straw, flattening it so it didn't allow for drinking. Seating is so limited we split up so one could snag a table if one opened up while others stood in line to order. There were people posted all around the dining area, ready to pounce if diners moved. While seated there are others hovering to take your table. Maybe that's the key: people see the crowds and assume it's good, they are so rushed they don't even taste the lukewarm food as they wash it down to allow the next group access to repeat...