Cups of Pasta — Restaurant in New York

I came across this location upon doing a search for new places with good food via UberEats/Google in the Sunnyside area.

Checking the menu this place received good reviews. Decided to give them a try. I ordered an order of buttermilk biscuits and pasta bolgonese.

We were excited to try the food. Delivery came with no issues. Upon opening my order, I received the pasta, no biscuits, instead 2 coca-colas!

The pasta itself was ok (a bit bland)

This is where the problem lays. As a restaurant/or any business, you cannot take it upon yourself to substitute items. you don't know what a customer may/may not consume. I personally do not drink sodas. I called the restaurant asking about this, the man who answered said he couldn't do anything, along with they tried to call me. I checkef my phone, the number which he called from came up as "spam risk", which was different from the actual restaurant's 347 #.

It would have been better off to cancel the buscuits portion of the order period.

If this is how you are going to do business, be prepared for many complaints.

In response - To business reply, as mentioned , substituting ones order is my opinion is NOT a courtesy, either cancel part of the order or as you stated reach out to UberEats to alert the client period. The same way you were able to locate my number is the same way you could have addressed this. Also No message was left until days later.

Al in All - This issues has been resolved. Have...

☆UPDATE☆

While I always appreciate and encourage owner feedback, trying to shame customers as cheap or lazy is usually a bad look.

Also, I specifically didn't mention Grubhub, etc. because of the upcharges on all the food, plus fees and tip make it even more expensive. Just for fun, I assembled my order on Grubhub. The total came to $57, without tip (*see pic). Not a lot of people I know are willing to drop upwards of $60 on a casual dinner for one.

Original Review

This is not a review of the food because I didn't get that far. No phone number, no website, i.e. no way to get delivery or order ahead for pick up. I was curious about the place since it opened, and had a little time to spare, so I walked over. The menu looked good, lots of choices (curiously no sausage?). I struggled to get my order in with the attendant, but when I finally got it sorted (pasta bolognese wt meatballs, and a salad) it came to just over $40, not cheap. Then I'm told 20 minutes. If it's fresh, I guess it's worth the wait, but in this place, literally a hole in the wall, there is no place to wait. Resigned to all of it, I went to pay and was told it was cash only (no sign indicating that anywhere). Order canceled and out I went.

You can be expensive and convenient. I'll pay for that.

Or...

cheap and inconvenient. I'll deal with that.

What you cannot be is expensive and inconvenient.

The food may be a winner, but I will...

I ordered from this place, and the person I spoke to on the phone was very kind and helpful—I’d definitely give him an A+. The pasta was tasty and cooked really well. I had the spaghetti with Bolognese, which I enjoyed. However, I found the dish to be overpriced—probably $5 to $7 more than it should be.

That said, the biggest issue for me was the smell in the restaurant. I don’t mean to be rude, but there was a very strong smell of curry, almost like Indian food or something with strong spices. As someone who is half Indian, I have no issue with those smells in general, but I don’t think they belong in an Italian restaurant. I walked inside for less than one minute to pick up my food, and 15 minutes later, the smell was still on my clothes. Unfortunately, that completely turned me off from the experience.

Overall, the food was good, and I might consider returning because of the excellent customer service. However, they really need to address the smell—it’s not something any restaurant, whether dine-in or takeout,...